| Date | 2024-06-08 |
|---|---|
| Job Title | Front Office Support Lead |
| Employer | Dream Hotels and Resorts More Information |
| Salary | 0 |
| Category | Tourism Hospitality |
| Location |
Western Cape / Citrusdal |
Job Summary
Job Overview:
As a resort Front Office Support Lead overseeing receptionists, porters, and drivers, your role is crucial in ensuring the smooth operation of the front office and guest services at the resort. Overall, as a resort front office support lead, your role is pivotal in creating a positive first impression for guests and ensuring their overall satisfaction during their stay at the resort. Your ability to lead a team, handle various responsibilities, and maintain high standards of service will contribute significantly to the success of the resort.
Job Description:
Managing Front Office Operations: You will be responsible for overseeing all aspects of the front office operations, including guest check-in and check-out procedures, reservations, guest services, and room assignments.
Supervising Staff: You will be in charge of supervising and training receptionists, porters, and drivers to ensure they provide excellent customer service to guests.
Handling Guest Concerns: Address and resolve any guest concerns or complaints in a timely and professional manner to ensure guest satisfaction.
Budget Management: Work with the resort leadership team to develop and manage the front office budget, including staffing costs, supplies, and other expenses.
Ensuring Compliance: Ensure that all front office operations comply with resort policies, procedures, and standards.
Collaboration: Collaborate with other department heads to ensure a seamless guest experience throughout the resort.
Role Overview:
Leadership: Provide leadership and guidance to the front office team to ensure high levels of guest satisfaction and employee morale
Training and Development: Conduct training sessions for front office staff to enhance their skills and knowledge in guest service, reservation systems, and other relevant areas.
Scheduling: Create and manage staff schedules to ensure adequate coverage during peak times and efficient operations during slower periods.
Performance Evaluation: Conduct performance evaluations for front office staff and provide feedback for improvement.
Communication: Maintain open communication channels with staff, management, and guests to address any issues or concerns promptly.
Problem Solving: Be prepared to handle any unexpected challenges or emergencies that may arise during your shift.
Quality Assurance: Monitor and evaluate the quality of guest services provided by the front office team and implement improvements as needed.
Guest Check-In and Check-Out: Welcome guests upon arrival, check them in, and provide information about the resort`s facilities and services. Assist guests with the check-out process, finalize payment transactions, and address any final requests or concerns.
Welcome and Greet Guests: Provide a warm and friendly welcome to guests upon arrival.
Assist with check-in and check-out processes efficiently and accurately.
Reservations Management: Manage room reservations, including bookings, cancellations, and modifications, to ensure accurate and up-to-date guest information. Work closely with the reservations team to maximize room occupancy and revenue.
Guest Services: Respond to guest inquiries, requests, and complaints promptly and professionally, providing personalized assistance and solutions as needed. Arrange for special services or amenities for guests, such as restaurant reservations, transportation, or special requests.
Information and Assistance: Provide guests with information about local attractions, dining options, events, and activities to enhance their experience during their stay. Assist guests with directions, transportation arrangements, and any other information they may require.
Guest Relations: Build positive relationships with guests by anticipating their needs, addressing their concerns, and exceeding their expectations. Handle guest feedback and complaints with empathy and professionalism, taking appropriate action to resolve issues and ensure guest satisfaction.
Administrative Tasks: Maintain guest records, reservation logs, and other administrative documentation accurately and confidentially. Assist with billing, invoicing, and financial transactions as needed.
Communication: Answer phone calls, emails, and in-person inquiries, directing them to the appropriate departments. Relay messages and information to guests and staff members as needed.
Collaboration: Coordinate with other hotel departments to ensure smooth communication and guest services. Work closely with housekeeping to manage room turnovers and ensure cleanliness standards.
Security and Safety: Maintain a secure and safe environment by monitoring guest access and following safety protocols.
Upselling: Promote hotel amenities and services to guests, encouraging additional bookings or purchases.
Qualifications:
- 3 4 years relevant front of house leadership experience in a similar role in a 4 star Resort environment.
- Hospitality diploma or equivalent is an advantage.
- 2 years solid customer service experience
Front Office Support Lead position available in Western Cape, Citrusdal. This job position was posted by Dream Hotels and Resorts. The job has been posted as a premium ad on 2024-06-08 at 13:01:10 in the Tourism Hospitality category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Nelspruit: Admin Clerk / Front Office – Position Available Immediately posted by Bayteck Holdings
Junior Admin / Front Office clerk position available in Riverside Industrial. Position includes working with customers, data capturing, issuing orders etc. Candidate be well spoken and bilingual (Afrikaans & English), must know the Microsoft Office progr
View Job
Admin Clerk / Front Office – Position Available Immediately
Franschhoek: Front Office Duty Manager – Franschhoek Region – Previous 5 Star Hotel Front Office Experience Essential. – On Site Interview Only – Live-Out No Accommodation posted by C&G Recruitment
This position is LIVE OUT and will require the candidate to stay in the Franschhoek region.A 5 Star boutique hotel is requiring an experienced and dynamic Assistant Front Office/ Front Office Duty Manager for their Franschhoek property. The successful cand
View Job
Front Office Duty Manager – Franschhoek Region – Previous 5 Star Hotel Front Office Experience Essential. – On Site Interview Only – Live-Out No Accommodation
Vaalwater: Front Office Administrator
- To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest. - To ensure that all charges are correctly entered on the guest`s bill and that this is up to date at all times.
View Job
Front Office Administrator
South Africa: Front Office Administrator
Candidate requirements: Grade 12 A qualification in Hospitality is advantageous Should have a basic understanding of bookkeeping Must have at least 2 years experience in a similar position Proficient in Microsoft Office (MS Word/Excel) Must have good worki
View Job
Front Office Administrator
Lephalale: Front Office Duty Manager
Skills / Requirements: Must have a formal hospitality qualification with at least 3 years experience as a duty manager within a 4/5 star Hotel. Computer literate: must be proficient on Opera and Micros Must be able to successful manage, train and motivate
View Job
Front Office Duty Manager
Bela Bela: Lodge Couple Maintenance And Front Office Management posted by Phezulu Solutions
QUALIFICATIONS: - Microsoft Office, especially with Good Excel Skills - Exceptional General Maintenance experience (5 years) - Project Management Essential - MS Office (Excel & Stock system) Essential - Valid RSA ID is required - Valid Drivers License EX
View Job
Lodge Couple Maintenance And Front Office Management
Newlands: Front Office Ambassador
At The Vineyard Hotel , we`re more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, w
View Job
Front Office Ambassador
Polokwane: Front Office Duty Manager
Strictly supervises all Front Office personnel and ensures proper completion of all front office duties. Direct and coordinate the activities of the front desk, reservations, guest services and telephone areas. Responsible for training of all front office
View Job
Front Office Duty Manager
Vaalwater: Front Office Administrator
Candidate Requirements: Grade 12 A qualification in Hospitality is advantageous Should have a basic understanding of bookkeeping Must have at least 3 years experience in a similar position Should have a valid RSA ID Must submit application with Police Clea
View Job
Front Office Administrator
Stellenbosch: Front Office Ambassadofrontr – Oude Werf Hotel
At Oude Werf Hotel, we are more than just a team - we are a tight-knit family. We prioritize the well-being of our staff, offering comprehensive benefits, personal and professional growth opportunities, and a commitment to social and environmental responsi
View Job
Front Office Ambassadofrontr – Oude Werf Hotel
Stellenbosch: Front Office Ambassador – Oude Werf Hotel
At Oude Werf Hotel, we are more than just a team - we are a tight-knit family. We prioritize the well-being of our staff, offering comprehensive benefits, personal and professional growth opportunities, and a commitment to social and environmental responsi
View Job
Front Office Ambassador – Oude Werf Hotel
Citrusdal: Front Office Support Lead
Job Overview: As a resort Front Office Support Lead overseeing receptionists, porters, and drivers, your role is crucial in ensuring the smooth operation of the front office and guest services at the resort. Overall, as a resort front office support lead,
View Job
Front Office Support Lead
Knysna: Front Office Manager
Embark on a captivating journey with our prestigious luxury hotel in Knysna, where we transcend the ordinary to become a celestial beacon of Hospitality Excellence. Nestled in the alluring embrace of Knysna, we don`t just manage hotels; we craft compelling
View Job
Front Office Manager
Knysna: Front Office Manager posted by Career Custodians
Embark on a captivating journey with our prestigious luxury hotel in Knysna, where we transcend the ordinary to become a celestial beacon of Hospitality Excellence. Nestled in the alluring embrace of Knysna, we don`t just manage hotels; we craft compelling
View Job
Front Office Manager
Citrusdal: Front Office Support Lead posted by Dream Hotels and Resorts
Job Overview:As a resort Front Office Support Lead overseeing receptionists, porters, and drivers, your role is crucial in ensuring the smooth operation of the front office and guest services at the resort. Overall, as a resort front office support lead, y
View Job
Front Office Support Lead
Stellenbosch: Front Office Manager. 5-Star Hotel. Stellenbosch posted by Pick Me Recruitment
FRONT OFFICE MANAGER: ICONIC FIVE-STAR HOTEL (STELLENBOSCH) Seeking an experienced FRONT OFFICE MANAGER to lead a Five-Star Hotel Front Office Team. The hotel is known of its old-world charm, rich Cape heritage and curated guest experiences. The ideal cand
View Job
Front Office Manager. 5-Star Hotel. Stellenbosch
South Africa: Hospitality Front Office Professionals (Republic Of Ireland) posted by Professional Career Services
Employer DescriptionThis is a project whereby we will be marketing our shortlisted profiles (with the relevant qualifying passports and experience) to our clients - leading Hotels, Resorts and Lodges located in the Republic of Ireland. Job DescriptionPCS (
View Job
Hospitality Front Office Professionals (Republic Of Ireland)
Stellenbosch: Front Office Ambassador – Oude Werf Hotel posted by Vineyard
At Oude Werf Hotel, we are more than just a team - we are a tight-knit family. We prioritize the well-being of our staff, offering comprehensive benefits, personal and professional growth opportunities, and a commitment to social and environmental responsi
View Job
Front Office Ambassador – Oude Werf Hotel
South Africa: Front Office Host posted by Career Custodians
Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.Our luxury
View Job
Front Office Host
Limpopo: Front Office Administrator posted by Wild Dreams Hospitality
Candidate requirements:Grade 12A qualification in Hospitality is advantageousShould have a basic understanding of bookkeeping Must have at least 2 years experience in a similar positionProficient in Microsoft Office (MS Word/Excel)Must have good worki
View Job
Front Office Administrator
Limpopo: Front Office Duty Manager posted by Bright Placements (PTY) Ltd
Strictly supervises all Front Office personnel and ensures proper completion of all front office duties.Direct and coordinate the activities of the front desk, reservations, guest services and telephone areas.Responsible for training of all front office st
View Job
Front Office Duty Manager
Lephalale: Front Office Duty Manager posted by Bright Placements (PTY) Ltd
Skills / Requirements:Must have a formal hospitality qualification with at least 3 years experience as a duty manager within a 4/5 star Hotel.Computer literate: must be proficient on Opera and MicrosMust be able to successful manage, train and motivate a t
View Job
Front Office Duty Manager
White River: Front Office Manager posted by Zeebra Junction Specialist Recruitment
OverviewMy Client a well known and popular De Luxe Hotel and connference Venue in Mpumalanga is recruiting for a Front Office / Reception Manager.Remuneration:Competitive Salary Negotiable based on experienceLive Out positionScope and General Purpose:To ta
View Job
Front Office Manager
Vaalwater: Front Office Administrator posted by Wild Dreams Hospitality
Candidate Requirements:Grade 12A qualification in Hospitality is advantageousShould have a basic understanding of bookkeeping Must have at least 3 years’ experience in a similar positionShould have a valid RSA ID Must submit application wit
View Job
Front Office Administrator
Vaalwater: Front Office Administrator posted by Bright Placements (PTY) Ltd
- To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest. - To ensure that all charges are correctly entered on the guest`s bill and that this is up to
View Job
Front Office Administrator