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Durban: Compliance Manager posted by IntelliStaff

Date 2025-01-24
Job Title Compliance Manager
Employer IntelliStaff
More Information
Salary 0
Category Trade Artisans Technical
Location Kwazulu Natal
/ Durban

Job Summary

Key

Responsibilities:

-Develop and implement compliance strategies and policies.
-Be conversant in ISO Standards that include: ISO9001, ISO27001, ISO22301, ISO45001 and ISO14001, maintain all ISO Standards and accreditations and associated internal policies and procedures.
-Support and maintain positive relationships with any relevant regulatory bodies.
-Management & Testing of Business Continuity Plans and lead Gold Team.
-Evaluate the efficiency of controls of business and improve them continuously thorough internal audits.
-Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
-Draft, modify and implement company policies.
-FCA Compliance with all reporting and structural requirements.
-Oversee and Manage business PCI compliance.
-Ensure the Senior Management Team are always aware of the key risks, that there is timely progress in mitigating those risks to within risk appetite, and embed a risk aware culture.
-Lead the development of the quality improvement and performance strategy ensuring we have robust governance arrangements in place and client insights
-Create and support the overall vision, strategy and execution plan for compliance and continuous improvement
-Focus quality initiatives on a proactive upstream insight rather than reactive fixes.
-Identifying opportunities for strategic improvement via engagement with colleagues across the business
-Communicate performance and progress to our leadership team
-Ensuring consistency and alignment to a standard way of working
-Influence and inspire the business at all levels to create motivated and engaged, quality-focused operational delivery
-Applying evolving best practises, develop continuous improvement plans and make appropriate and cost-effective recommendations to improve operational delivery and client relationships
-Deliver cost efficiencies and increase in Customer Satisfaction Scores

Skills and Knowledge required:
-Experience in a Contact Centre, compliance or risk management role.
-Knowledge and understanding of the ISO Standards and audit procedures
-Experience of risk management / frameworks
-Excellent verbal and written communication skills
-Strong relationship building skills
-Ability to work in a fast-paced changing environment
-High level of attention to detail and commitment to accuracy and service excellence
-Commercially focused with an understanding of how compliance impacts the success of the wider business
-Have the ability to produce both detailed reports for operational consumption and also appropriately summarised Exec level and client reports
-Must be able to maintain a strong working knowledge of the wider Contact Centre operation, including operation relationships with clients to be able to continually add value to the wider business
-Excellent working knowledge of data protection legislation, how it impacts the business and data subjects, including enforcement, liabilities and sanctions and the role of data controllers/processes

Qualifications and Experience:
-Good written, numeracy, verbal and presentation skills
-Proficient in MS Office applications and PC/Keyboard skills
-Strong understanding of Data Protection including GDPR and POPIA Acts
-Ideally ISO certifications experience (Preferred)
Compliance Manager position available in Kwazulu-Natal, Durban. This job position was posted by IntelliStaff. The job has been posted as a char8000 ad on 2025-01-24 at 21:03:17 in the Trade Artisans Technical category

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