Menu Close

Durban: Customer Experience Leader

Customer Experience Leader

Posted on 2025-04-17

Salary R35-45k
Category Sales
Location eThekwini  /  Durban

Job Summary

A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client`s customer service needs. The purpose this role is to deliver all operational and commercial performance metrics across your business stream through the management of KT Coaches, ultimately delivering revenue, gross margin and all KPIs while driving and developing an effective culture. Key Responsibilities Achieve all operational KPIs across the business stream to ensure contractual obligations are met as a minimum including (but not limited to) delivery of hours, auditory/compliance requirements, and customer satisfaction targets Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction Lead, develop, motivate, and coach KT Coaches enabling them to lead and manage their Advisors to deliver a superior level of service. Partner with HR to analyse Employee Satisfaction feedback and develop strategic plans to minimise attrition and absence and maximise engagement by building a fun and rewarding environment Analyse results to identify areas for improvement and work with Continuous Improvement function to create plans to deliver improvement requirements Create and maintain a strong performance driven working environment Communicate effectively with your team to create and maintain a motivated and challenged workforce Work with Client Engagement teams to prepare and present monthly and quarterly client business reviews and KT reports Objective setting to achieve delivery of Client strategic vision Objective setting to achieve delivery of KT contractual and internal KPIs and financial targets Analysis of reports and decision making in relation to performance management and disciplinary issues Responsibility for delivery of your business streams Revenue ,Gross Margin targets and performance Responsibility for identifying revenue generation Key Requirements Professional Experience: Contact centre operational management and strategic planning experience Effective leadership through team building , development, and a strong coaching culture Highly focussed and driven Great ability to coach the coach KPI management and proven track record of achievement Ability to create dynamic and highly performing teams Commercial awareness and financial management Thorough understanding of resource optimisation and delivery Excellent client relationship management Experience within an operations role and managing varying team sizes Excellent written, verbal and presentation skills Act with integrity at all times when representing our business and its people Ambassador for KT values and brand Preferred Solutions orientated Endless enthusiasm with determination to overachieve on set targets Technical Experience: Excellent written, numeracy, verbal and presentation skills Highly proficient in MS Office applications

View Job  Durban: Bookkeeper posted by CTU Career Chatz

Customer Experience Leader position available in eThekwini, Durban. This job position was posted by . The job has been posted on 2025-04-17 in the Sales category

Click Go Apply to apply online!


You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Khayelitsha: Customer Experience Consultant – Permanent Contract posted by Right Kareer

In this position you`ll be responsible for overseeing the customer product operations of a company, providing guidance, and ensuring you the team meets its targets. Here`s a typical job description for each roleKey Responsibilities:Team Management: Lead


View Job
Customer Experience Consultant – Permanent Contract

Cape Town City Centre: Head Of Digital Customer Experience (E-Branch) – Cape Town

Requirements: Proven experience in leading digital transformation, preferably in a fast-growing or start-up-like environment. Background in customer experience, digital marketing, or consulting with a focus on strategy development and execution. Experience


View Job
Head Of Digital Customer Experience (E-Branch) – Cape Town

Durban: Customer Experience Leader

A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client`s customer service needs. The purpose this role is to


View Job
Customer Experience Leader

Johannesburg: Senior Customer Experience Manager – Remote – E-Commerce Required

This role is for a global client and is work from home with the working hours of 10H00 - 19H00 Monday to Friday. You must be able to work from home and have the tools to do so, as well as the relevant experience. Job Summary: The Senior Customer Experience

View Job  Pinetown: Import Seafreight Forwarding Clerk

View Job
Senior Customer Experience Manager – Remote – E-Commerce Required

Johannesburg: Senior Manager Customer Experience posted by Isilumko Staffing

One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.PurposeThe Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization tea


View Job
Senior Manager Customer Experience

Stellenbosch: Usa Customer Experience Expert posted by Merand Corbett & Associates

Key Responsibilities:Claims Management:Oversee the entire claims process, from initial lodgments to settlement, ensuring compliance with policy guidelines and USA industry regulations.Assess and validate claims accurately, while identifying and preventing


View Job
Usa Customer Experience Expert

Johannesburg: Senior Customer Experience Manager – Remote – E-Commerce Required posted by Top Talent Professional Services

This role is for a global client and is work from home with the working hours of 10H00 - 19H00 Monday to Friday. You must be able to work from home and have the tools to do so, as well as the relevant experience. Job Summary: The Senior Customer Experience


View Job
Senior Customer Experience Manager – Remote – E-Commerce Required

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Durban, Jobs in eThekwini

More Jobs in Your Area