A leading financial institution is looking for a Fintech Officer to join their team in Durban, KZN. The role is to ensure the smooth operation and optimal performance of the systems and applications within an organization. The role is crucial in maintaining the reliability, efficiency, and security of fintech solutions, as well as providing support and assistance to users.

Responsibilties: 

Fintech Implementation and Management

• Assist in the implementation and management of fintech systems and applications.
• Monitor and optimize the performance of fintech solutions to ensure they meet operational needs.

Project Support

• Support the planning, execution, and monitoring of fintech projects.
• Coordinate with project managers, developers, and other stakeholders to ensure project milestones are achieved.

Operational Efficiency

• Analyze and improve current fintech processes to enhance efficiency and effectiveness.
• Identify and address any operational issues related to fintech systems.

Compliance and Security

• Ensure that fintech solutions comply with relevant financial regulations, data protection laws, and security standards.
• Collaborate with compliance and IT security teams to manage and mitigate risks.

Data Management and Analysis

• Manage data related to fintech systems, including data integrity and reporting.
• Analyze data to support decision-making and identify areas for improvement.

 Stakeholder Collaboration

• Work closely with internal departments, such as finance, IT, and customer service, to support their fintech needs.
• Liaise with external vendors and partners to ensure effective integration and support of fintech solutions.

User Support and Training

• Provide L2 support for but not limited Vivere, Mobile Banking application and Apply for Transactional Banking portals.
• Training to users on fintech systems and tools.
• Address any issues or queries related to fintech applications and services which will include debugging, troubleshooting, stakeholder management, log management and tracking as well as UAT as and required

Market Research

• Stay informed about trends and advancements in fintech.
• Conduct research to identify new technologies and solutions that could benefit the organization.

Access Control and Security 

• Manage access control policies, ensuring appropriate user permissions and segregation of duties.
• Conduct periodic access reviews and audits to verify compliance with security standards and regulatory requirements.
• Collaborate with IT and security teams to enforce identity and access management protocols.
• Ensure timely provisioning and de-provisioning of user accounts.
• Monitor, document, and report on access control activities as part of governance and risk management.

Requirements: 

• Bachelors degree in finance, business administration, computer science, or a related field.
• Certifications or further education in fintech or project management are a plus.
• Minimum 2 years experience in a Banking environment.
• Strong understanding of business processes, data analysis, and project management methodologies.
• Proficiency in MS Office Suite; knowledge of BI tools, SQL, or workflow management systems is beneficial.
• Excellent analytical, problem-solving, and critical thinking skills

Contact Hire Resolve for your next career-changing move.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Gaby Turner at *****@*****.co.za or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za 

A leading financial institution is looking for a Fintech Officer to join their team in Durban, KZN. The role is to ensure the smooth operation and optimal performance of the systems and applications within an organization. The role is crucial in maintaining the reliability, efficiency, and security of fintech solutions, as well as providing support and assistance to users.

Responsibilties: 

Fintech Implementation and Management

• Assist in the implementation and management of fintech systems and applications.
• Monitor and optimize the performance of fintech solutions to ensure they meet operational needs.

Project Support

• Support the planning, execution, and monitoring of fintech projects.
• Coordinate with project managers, developers, and other stakeholders to ensure project milestones are achieved.

Operational Efficiency

• Analyze and improve current fintech processes to enhance efficiency and effectiveness.
• Identify and address any operational issues related to fintech systems.

Compliance and Security

• Ensure that fintech solutions comply with relevant financial regulations, data protection laws, and security standards.
• Collaborate with compliance and IT security teams to manage and mitigate risks.

Data Management and Analysis

• Manage data related to fintech systems, including data integrity and reporting.
• Analyze data to support decision-making and identify areas for improvement.

 Stakeholder Collaboration

• Work closely with internal departments, such as finance, IT, and customer service, to support their fintech needs.
• Liaise with external vendors and partners to ensure effective integration and support of fintech solutions.

User Support and Training

• Provide L2 support for but not limited Vivere, Mobile Banking application and Apply for Transactional Banking portals.
• Training to users on fintech systems and tools.
• Address any issues or queries related to fintech applications and services which will include debugging, troubleshooting, stakeholder management, log management and tracking as well as UAT as and required

Market Research

• Stay informed about trends and advancements in fintech.
• Conduct research to identify new technologies and solutions that could benefit the organization.

Access Control and Security 

• Manage access control policies, ensuring appropriate user permissions and segregation of duties.
• Conduct periodic access reviews and audits to verify compliance with security standards and regulatory requirements.
• Collaborate with IT and security teams to enforce identity and access management protocols.
• Ensure timely provisioning and de-provisioning of user accounts.
• Monitor, document, and report on access control activities as part of governance and risk management.

Requirements: 

• Bachelors degree in finance, business administration, computer science, or a related field.
• Certifications or further education in fintech or project management are a plus.
• Minimum 2 years experience in a Banking environment.
• Strong understanding of business processes, data analysis, and project management methodologies.
• Proficiency in MS Office Suite; knowledge of BI tools, SQL, or workflow management systems is beneficial.
• Excellent analytical, problem-solving, and critical thinking skills

Contact Hire Resolve for your next career-changing move.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Gaby Turner at *****@*****.co.za or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za 

A leading financial institution is looking for a Fintech Officer to join their team in Durban, KZN. The role is to ensure the smooth operation and optimal performance of the systems and applications within an organization. The role is crucial in maintaining the reliability, efficiency, and security of fintech solutions, as well as providing support and assistance to users.

Responsibilties: 

Fintech Implementation and Management

• Assist in the implementation and management of fintech systems and applications.
• Monitor and optimize the performance of fintech solutions to ensure they meet operational needs.

Project Support

• Support the planning, execution, and monitoring of fintech projects.
• Coordinate with project managers, developers, and other stakeholders to ensure project milestones are achieved.

Operational Efficiency

• Analyze and improve current fintech processes to enhance efficiency and effectiveness.
• Identify and address any operational issues related to fintech systems.

Compliance and Security

• Ensure that fintech solutions comply with relevant financial regulations, data protection laws, and security standards.
• Collaborate with compliance and IT security teams to manage and mitigate risks.

Data Management and Analysis

• Manage data related to fintech systems, including data integrity and reporting.
• Analyze data to support decision-making and identify areas for improvement.

 Stakeholder Collaboration

• Work closely with internal departments, such as finance, IT, and customer service, to support their fintech needs.
• Liaise with external vendors and partners to ensure effective integration and support of fintech solutions.

User Support and Training

• Provide L2 support for but not limited Vivere, Mobile Banking application and Apply for Transactional Banking portals.
• Training to users on fintech systems and tools.
• Address any issues or queries related to fintech applications and services which will include debugging, troubleshooting, stakeholder management, log management and tracking as well as UAT as and required

Market Research

• Stay informed about trends and advancements in fintech.
• Conduct research to identify new technologies and solutions that could benefit the organization.

Access Control and Security 

• Manage access control policies, ensuring appropriate user permissions and segregation of duties.
• Conduct periodic access reviews and audits to verify compliance with security standards and regulatory requirements.
• Collaborate with IT and security teams to enforce identity and access management protocols.
• Ensure timely provisioning and de-provisioning of user accounts.
• Monitor, document, and report on access control activities as part of governance and risk management.

Requirements: 

• Bachelors degree in finance, business administration, computer science, or a related field.
• Certifications or further education in fintech or project management are a plus.
• Minimum 2 years experience in a Banking environment.
• Strong understanding of business processes, data analysis, and project management methodologies.
• Proficiency in MS Office Suite; knowledge of BI tools, SQL, or workflow management systems is beneficial.
• Excellent analytical, problem-solving, and critical thinking skills

Contact Hire Resolve for your next career-changing move.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Gaby Turner at *****@*****.co.za or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za 

A leading financial institution is looking for a Fintech Officer to join their team in Durban, KZN. The role is to ensure the smooth operation and optimal performance of the systems and applications within an organization. The role is crucial in maintaining the reliability, efficiency, and security of fintech solutions, as well as providing support and assistance to users.

Responsibilties: 

Fintech Implementation and Management

• Assist in the implementation and management of fintech systems and applications.
• Monitor and optimize the performance of fintech solutions to ensure they meet operational needs.

Project Support

• Support the planning, execution, and monitoring of fintech projects.
• Coordinate with project managers, developers, and other stakeholders to ensure project milestones are achieved.

Operational Efficiency

• Analyze and improve current fintech processes to enhance efficiency and effectiveness.
• Identify and address any operational issues related to fintech systems.

Compliance and Security

• Ensure that fintech solutions comply with relevant financial regulations, data protection laws, and security standards.
• Collaborate with compliance and IT security teams to manage and mitigate risks.

Data Management and Analysis

• Manage data related to fintech systems, including data integrity and reporting.
• Analyze data to support decision-making and identify areas for improvement.

 Stakeholder Collaboration

• Work closely with internal departments, such as finance, IT, and customer service, to support their fintech needs.
• Liaise with external vendors and partners to ensure effective integration and support of fintech solutions.

User Support and Training

• Provide L2 support for but not limited Vivere, Mobile Banking application and Apply for Transactional Banking portals.
• Training to users on fintech systems and tools.
• Address any issues or queries related to fintech applications and services which will include debugging, troubleshooting, stakeholder management, log management and tracking as well as UAT as and required

Market Research

• Stay informed about trends and advancements in fintech.
• Conduct research to identify new technologies and solutions that could benefit the organization.

Access Control and Security 

• Manage access control policies, ensuring appropriate user permissions and segregation of duties.
• Conduct periodic access reviews and audits to verify compliance with security standards and regulatory requirements.
• Collaborate with IT and security teams to enforce identity and access management protocols.
• Ensure timely provisioning and de-provisioning of user accounts.
• Monitor, document, and report on access control activities as part of governance and risk management.

Requirements: 

• Bachelors degree in finance, business administration, computer science, or a related field.
• Certifications or further education in fintech or project management are a plus.
• Minimum 2 years experience in a Banking environment.
• Strong understanding of business processes, data analysis, and project management methodologies.
• Proficiency in MS Office Suite; knowledge of BI tools, SQL, or workflow management systems is beneficial.
• Excellent analytical, problem-solving, and critical thinking skills

Contact Hire Resolve for your next career-changing move.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Gaby Turner at *****@*****.co.za or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za 

A leading financial institution is looking for a Fintech Officer to join their team in Durban, KZN. The role is to ensure the smooth operation and optimal performance of the systems and applications within an organization. The role is crucial in maintaining the reliability, efficiency, and security of fintech solutions, as well as providing support and assistance to users.

Responsibilties: 

Fintech Implementation and Management

• Assist in the implementation and management of fintech systems and applications.
• Monitor and optimize the performance of fintech solutions to ensure they meet operational needs.

Project Support

• Support the planning, execution, and monitoring of fintech projects.
• Coordinate with project managers, developers, and other stakeholders to ensure project milestones are achieved.

Operational Efficiency

• Analyze and improve current fintech processes to enhance efficiency and effectiveness.
• Identify and address any operational issues related to fintech systems.

Compliance and Security

• Ensure that fintech solutions comply with relevant financial regulations, data protection laws, and security standards.
• Collaborate with compliance and IT security teams to manage and mitigate risks.

Data Management and Analysis

• Manage data related to fintech systems, including data integrity and reporting.
• Analyze data to support decision-making and identify areas for improvement.

 Stakeholder Collaboration

• Work closely with internal departments, such as finance, IT, and customer service, to support their fintech needs.
• Liaise with external vendors and partners to ensure effective integration and support of fintech solutions.

User Support and Training

• Provide L2 support for but not limited Vivere, Mobile Banking application and Apply for Transactional Banking portals.
• Training to users on fintech systems and tools.
• Address any issues or queries related to fintech applications and services which will include debugging, troubleshooting, stakeholder management, log management and tracking as well as UAT as and required

Market Research

• Stay informed about trends and advancements in fintech.
• Conduct research to identify new technologies and solutions that could benefit the organization.

Access Control and Security 

• Manage access control policies, ensuring appropriate user permissions and segregation of duties.
• Conduct periodic access reviews and audits to verify compliance with security standards and regulatory requirements.
• Collaborate with IT and security teams to enforce identity and access management protocols.
• Ensure timely provisioning and de-provisioning of user accounts.
• Monitor, document, and report on access control activities as part of governance and risk management.

Requirements: 

• Bachelors degree in finance, business administration, computer science, or a related field.
• Certifications or further education in fintech or project management are a plus.
• Minimum 2 years experience in a Banking environment.
• Strong understanding of business processes, data analysis, and project management methodologies.
• Proficiency in MS Office Suite; knowledge of BI tools, SQL, or workflow management systems is beneficial.
• Excellent analytical, problem-solving, and critical thinking skills

Contact Hire Resolve for your next career-changing move.
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Gaby Turner at *****@*****.co.za or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za 

Main Functions of the Job

Fintech Implementation and Management

• Assist in the implementation and management of fintech systems and applications.
• Monitor and optimize fintech solution performance to ensure operational requirements are met.

Project Support

• Support the planning, execution, and monitoring of fintech-related projects.
• Coordinate with project managers, developers, and other stakeholders to ensure timely achievement of project milestones.

Operational Efficiency

• Analyze and improve existing fintech processes to enhance efficiency and effectiveness.
• Identify and resolve operational issues related to fintech systems.

Compliance and Security

• Ensure fintech systems comply with financial regulations, data protection laws, and security standards.
• Collaborate with compliance and IT security teams to manage and mitigate risks.

Data Management and Analysis

• Manage data related to fintech systems, including data integrity and reporting.
• Analyze data to support strategic decision-making and identify areas for improvement.

Stakeholder Collaboration

• Work closely with internal departments such as finance, IT, and customer service to support their fintech needs.
• Liaise with external vendors and partners to ensure effective integration and support of systems.

User Support and Training

• Provide Level-2 support for fintech applications and platforms.
• Deliver training to users on fintech systems and tools.
• Resolve queries and issues involving debugging, troubleshooting, stakeholder engagement, log management, tracking, and UAT activities.

Market Research

• Stay informed about trends and advancements in fintech.
• Conduct research to identify new technologies and innovative solutions beneficial to the organization.

Access Control & Security

• Manage access-control policies, ensuring appropriate permissions and segregation of duties.
• Conduct regular access reviews and audits to verify compliance with security and regulatory requirements.
• Collaborate with IT security teams on identity and access management practices.
• Oversee provisioning and de-provisioning of user accounts.
• Monitor, document, and report on access-control activities as part of governance and risk management.

Requirements

Qualifications

• Bachelors degree in finance, business administration, computer science, or a related field.
• Certifications or further education in fintech or project management are advantageous.

Preferred Experience

• Minimum of 2 years experience in a banking or financial environment.
• Strong understanding of business processes, data analysis, and project management methodologies.
• Proficiency in MS Office Suite; experience with BI tools, SQL, or workflow management systems is a plus.
• Strong analytical, problem-solving, and critical-thinking skills.

Knowledge

• Strong technical, operational, analytical, and communication skills.
• Good understanding of financial technologies, regulatory requirements, and customer support best practices.
• Ability to support and optimize fintech systems while ensuring a positive user experience.

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za
We will contact you telephonically in 3 days should you be suitable for this vacancy.

Main Functions of the Job

Fintech Implementation and Management

• Assist in the implementation and management of fintech systems and applications.
• Monitor and optimize fintech solution performance to ensure operational requirements are met.

Project Support

• Support the planning, execution, and monitoring of fintech-related projects.
• Coordinate with project managers, developers, and other stakeholders to ensure timely achievement of project milestones.

Operational Efficiency

• Analyze and improve existing fintech processes to enhance efficiency and effectiveness.
• Identify and resolve operational issues related to fintech systems.

Compliance and Security

• Ensure fintech systems comply with financial regulations, data protection laws, and security standards.
• Collaborate with compliance and IT security teams to manage and mitigate risks.

Data Management and Analysis

• Manage data related to fintech systems, including data integrity and reporting.
• Analyze data to support strategic decision-making and identify areas for improvement.

Stakeholder Collaboration

• Work closely with internal departments such as finance, IT, and customer service to support their fintech needs.
• Liaise with external vendors and partners to ensure effective integration and support of systems.

User Support and Training

• Provide Level-2 support for fintech applications and platforms.
• Deliver training to users on fintech systems and tools.
• Resolve queries and issues involving debugging, troubleshooting, stakeholder engagement, log management, tracking, and UAT activities.

Market Research

• Stay informed about trends and advancements in fintech.
• Conduct research to identify new technologies and innovative solutions beneficial to the organization.

Access Control & Security

• Manage access-control policies, ensuring appropriate permissions and segregation of duties.
• Conduct regular access reviews and audits to verify compliance with security and regulatory requirements.
• Collaborate with IT security teams on identity and access management practices.
• Oversee provisioning and de-provisioning of user accounts.
• Monitor, document, and report on access-control activities as part of governance and risk management.

Requirements

Qualifications

• Bachelors degree in finance, business administration, computer science, or a related field.
• Certifications or further education in fintech or project management are advantageous.

Preferred Experience

• Minimum of 2 years experience in a banking or financial environment.
• Strong understanding of business processes, data analysis, and project management methodologies.
• Proficiency in MS Office Suite; experience with BI tools, SQL, or workflow management systems is a plus.
• Strong analytical, problem-solving, and critical-thinking skills.

Knowledge

• Strong technical, operational, analytical, and communication skills.
• Good understanding of financial technologies, regulatory requirements, and customer support best practices.
• Ability to support and optimize fintech systems while ensuring a positive user experience.

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za
We will contact you telephonically in 3 days should you be suitable for this vacancy.

Main Functions of the Job

Fintech Implementation and Management

• Assist in the implementation and management of fintech systems and applications.
• Monitor and optimize fintech solution performance to ensure operational requirements are met.

Project Support

• Support the planning, execution, and monitoring of fintech-related projects.
• Coordinate with project managers, developers, and other stakeholders to ensure timely achievement of project milestones.

Operational Efficiency

• Analyze and improve existing fintech processes to enhance efficiency and effectiveness.
• Identify and resolve operational issues related to fintech systems.

Compliance and Security

• Ensure fintech systems comply with financial regulations, data protection laws, and security standards.
• Collaborate with compliance and IT security teams to manage and mitigate risks.

Data Management and Analysis

• Manage data related to fintech systems, including data integrity and reporting.
• Analyze data to support strategic decision-making and identify areas for improvement.

Stakeholder Collaboration

• Work closely with internal departments such as finance, IT, and customer service to support their fintech needs.
• Liaise with external vendors and partners to ensure effective integration and support of systems.

User Support and Training

• Provide Level-2 support for fintech applications and platforms.
• Deliver training to users on fintech systems and tools.
• Resolve queries and issues involving debugging, troubleshooting, stakeholder engagement, log management, tracking, and UAT activities.

Market Research

• Stay informed about trends and advancements in fintech.
• Conduct research to identify new technologies and innovative solutions beneficial to the organization.

Access Control & Security

• Manage access-control policies, ensuring appropriate permissions and segregation of duties.
• Conduct regular access reviews and audits to verify compliance with security and regulatory requirements.
• Collaborate with IT security teams on identity and access management practices.
• Oversee provisioning and de-provisioning of user accounts.
• Monitor, document, and report on access-control activities as part of governance and risk management.

Requirements

Qualifications

• Bachelors degree in finance, business administration, computer science, or a related field.
• Certifications or further education in fintech or project management are advantageous.

Preferred Experience

• Minimum of 2 years experience in a banking or financial environment.
• Strong understanding of business processes, data analysis, and project management methodologies.
• Proficiency in MS Office Suite; experience with BI tools, SQL, or workflow management systems is a plus.
• Strong analytical, problem-solving, and critical-thinking skills.

Knowledge

• Strong technical, operational, analytical, and communication skills.
• Good understanding of financial technologies, regulatory requirements, and customer support best practices.
• Ability to support and optimize fintech systems while ensuring a positive user experience.

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za
We will contact you telephonically in 3 days should you be suitable for this vacancy.

Main Functions of the Job

Fintech Implementation and Management

• Assist in the implementation and management of fintech systems and applications.
• Monitor and optimize fintech solution performance to ensure operational requirements are met.

Project Support

• Support the planning, execution, and monitoring of fintech-related projects.
• Coordinate with project managers, developers, and other stakeholders to ensure timely achievement of project milestones.

Operational Efficiency

• Analyze and improve existing fintech processes to enhance efficiency and effectiveness.
• Identify and resolve operational issues related to fintech systems.

Compliance and Security

• Ensure fintech systems comply with financial regulations, data protection laws, and security standards.
• Collaborate with compliance and IT security teams to manage and mitigate risks.

Data Management and Analysis

• Manage data related to fintech systems, including data integrity and reporting.
• Analyze data to support strategic decision-making and identify areas for improvement.

Stakeholder Collaboration

• Work closely with internal departments such as finance, IT, and customer service to support their fintech needs.
• Liaise with external vendors and partners to ensure effective integration and support of systems.

User Support and Training

• Provide Level-2 support for fintech applications and platforms.
• Deliver training to users on fintech systems and tools.
• Resolve queries and issues involving debugging, troubleshooting, stakeholder engagement, log management, tracking, and UAT activities.

Market Research

• Stay informed about trends and advancements in fintech.
• Conduct research to identify new technologies and innovative solutions beneficial to the organization.

Access Control & Security

• Manage access-control policies, ensuring appropriate permissions and segregation of duties.
• Conduct regular access reviews and audits to verify compliance with security and regulatory requirements.
• Collaborate with IT security teams on identity and access management practices.
• Oversee provisioning and de-provisioning of user accounts.
• Monitor, document, and report on access-control activities as part of governance and risk management.

Requirements

Qualifications

• Bachelors degree in finance, business administration, computer science, or a related field.
• Certifications or further education in fintech or project management are advantageous.

Preferred Experience

• Minimum of 2 years experience in a banking or financial environment.
• Strong understanding of business processes, data analysis, and project management methodologies.
• Proficiency in MS Office Suite; experience with BI tools, SQL, or workflow management systems is a plus.
• Strong analytical, problem-solving, and critical-thinking skills.

Knowledge

• Strong technical, operational, analytical, and communication skills.
• Good understanding of financial technologies, regulatory requirements, and customer support best practices.
• Ability to support and optimize fintech systems while ensuring a positive user experience.

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za
We will contact you telephonically in 3 days should you be suitable for this vacancy.

Main Functions of the Job

Fintech Implementation and Management

• Assist in the implementation and management of fintech systems and applications.
• Monitor and optimize fintech solution performance to ensure operational requirements are met.

Project Support

• Support the planning, execution, and monitoring of fintech-related projects.
• Coordinate with project managers, developers, and other stakeholders to ensure timely achievement of project milestones.

Operational Efficiency

• Analyze and improve existing fintech processes to enhance efficiency and effectiveness.
• Identify and resolve operational issues related to fintech systems.

Compliance and Security

• Ensure fintech systems comply with financial regulations, data protection laws, and security standards.
• Collaborate with compliance and IT security teams to manage and mitigate risks.

Data Management and Analysis

• Manage data related to fintech systems, including data integrity and reporting.
• Analyze data to support strategic decision-making and identify areas for improvement.

Stakeholder Collaboration

• Work closely with internal departments such as finance, IT, and customer service to support their fintech needs.
• Liaise with external vendors and partners to ensure effective integration and support of systems.

User Support and Training

• Provide Level-2 support for fintech applications and platforms.
• Deliver training to users on fintech systems and tools.
• Resolve queries and issues involving debugging, troubleshooting, stakeholder engagement, log management, tracking, and UAT activities.

Market Research

• Stay informed about trends and advancements in fintech.
• Conduct research to identify new technologies and innovative solutions beneficial to the organization.

Access Control & Security

• Manage access-control policies, ensuring appropriate permissions and segregation of duties.
• Conduct regular access reviews and audits to verify compliance with security and regulatory requirements.
• Collaborate with IT security teams on identity and access management practices.
• Oversee provisioning and de-provisioning of user accounts.
• Monitor, document, and report on access-control activities as part of governance and risk management.

Requirements

Qualifications

• Bachelors degree in finance, business administration, computer science, or a related field.
• Certifications or further education in fintech or project management are advantageous.

Preferred Experience

• Minimum of 2 years experience in a banking or financial environment.
• Strong understanding of business processes, data analysis, and project management methodologies.
• Proficiency in MS Office Suite; experience with BI tools, SQL, or workflow management systems is a plus.
• Strong analytical, problem-solving, and critical-thinking skills.

Knowledge

• Strong technical, operational, analytical, and communication skills.
• Good understanding of financial technologies, regulatory requirements, and customer support best practices.
• Ability to support and optimize fintech systems while ensuring a positive user experience.

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za
We will contact you telephonically in 3 days should you be suitable for this vacancy.