Durban: Organization Manager – BPO posted by abc worldwide
Posted on 2025-06-17 00:00:00
Employer | abc worldwide |
---|---|
Category | Other Professions |
Location | Kwazulu-Natal / Durban |
Job Summary
Role name: Organization Manager
Location: Durban
Working hours: Mon – Fri 8 am – 17 pm
Office based role
Main Outputs and Responsibilities Detailed Description
Client
Manage the OD team and proactively drive OD initiatives across levels in the organization with direction from L&D Head
Actively participate, contribute and influence the management in strategic development initiatives, deliberations and decisions in the areas of accountability and complexity
Provide professional and expert judgment in relation to Organisation development responsibilities
Remain informed and aware of relevant trends and innovation in the field of Organisation development, relevant to the organization. Consider how OD can support the strategic development of the organization and amend the HR products and services accordingly
Introduce and implement various initiatives to improve employee effectiveness
Establish a more systematic approach to talent development and succession planning practices
Develop and implement robust competency framework for the organization and lead development process including Development Centres for the talent pool across levels
Make ethical decisions and resolve problems within confines of delegated authority
Develop and drive competency-based and holistic feedback mechanisms (360 degree feedback, employee satisfaction surveys etc.)
Lead OD initiatives in the areas of value cascade, transformation, competency mapping, Team Building and other projects, based on organizational requirements
Designing & Executing Training Needs Analysis Tools
Identify coaching and training needs within the training and live environment
Design and develop learner and facilitator training material and documentation
Pro-actively get feedback from managers regarding the content of the training material i.e.: their training scores compared to on floor performance
Create brochures, training materials and develop multimedia visual aids and presentations
Assess impact of the training investments made within the Company
Partner with training vendors in order to deliver targeted training development programs
Provide reporting and analysis on key Organizational training data/metrics
Equip trainees with the skills needed to maximize every opportunity, with a professional and consistent approach
Coordinate Training logistics and data management
Design Conduct behavioral Training programs
Manage multiple accounts across various industries and geographies both internationally and locally
Introducing New Training methods like Accelerated Learning Style to improve knowledge retention
Defining measures of identified training parameters.
Developing Job Knowledge Evaluation Tools like Trainer Assessments and Trainer Delivery Evaluations.
Liaise with clients to understand various development program objectives and milestones and effectively align to CCI Talent Journey
Conduct training needs assessments to identify training opportunities for
People
Work closely with L& D and partners to drive various initiatives which involves coordinating with Client, Operations, Workforce planning, , Human Resources and other stakeholders to effectively implement all trainings.
Maintain advisory/consultative relationships with people in subject matter/expert areas that provide input to deliver training and development within the organization
Operate with 1:3 Trainer ratio.
Creating and implementing Employee development and progression plan.
Working with Training Vendors and designing customized Training programs as per Training Calendar.
individuals, teams and functional areas
Conducting Assessment Centers for Talent Recruitment and selection
Conducting workshops with Trainers to improve their knowledge and skills.
Conducting trainer interviews and selection as per departmental requirements.
Create and maintain Skill matrix for all trainers
Creating and Implementing quarterly Employee Engagement activities to improve and sustain team ESAT.
Manages the performance & development plans of the training team including mentoring, coaching & upskilling
Conduct Monthly performance conversation with all trainers and create their PD plan
Focus on Trainer development through Training observations and feedback, coaching observations, Conducting Knowledge Tests, One on One conversation, Conducting skill workshops.
Process and Risk
Implementing the Training Calendar as per Business delivery plan.
Managing all training calendar/schedule effectively including planning training resources and training room requirements
Periodical interventions with Operations to understand change in Business Focus and requirements.
Identifying areas of standardization in Training, Recruitment and On Job Training and developing training procedures to fill identified gaps and streamline processes.
Defining measures of identified training parameters and
ensuring all training is delivered and completed successfully with a measure of success attached.
Manages ongoing version control/changes & the quality of all training content and material & keep it updated at all times
Attend Content reviews, WBR, MBR with clients and Operational stakeholders to identify training requirements and suggest improvements.
Manage and support any organizational development audits requested from client or stakeholders
Financial Management
Aligning a Cost-effective Training Calendar to the Business delivery plan.
Creating and adhering to a Training Budget/P&L.4.
Skills and Competencies
Analytical Skills
Numerical orientation
Performance Management
Coaching skills
Communication Skills
Interpersonal skills
Content Design and Creation
Influencing skills
Detail Orientation
People Management
Planning and Organising
Project Management
Capacity Management
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