Our client, a leader in the freight and cargo industry, is looking for an experienced Outbound Customer Service Agent to join their dynamic team.

JOB PURPOSE
To control and manage the entire file process for their trades.

QUALIFICATIONS/SKILLS
Matric
An additional qualification in this field is preferred.
Microsoft Office

KEY PERFORMANCE AREAS
Maintain and update sailing schedule.
Manage and monitor bookings with shipping (include monitoring daily stack dates)
Process bookings and send booking confirmation to customers.
Follow up on Quotes to fill up under utilised containers.
Clear Internal Sentry (latency) reports.
Strategic container planning to get the best utilization per container.
Handling Hazardous applications / paperwork
Send transport and packing instructions to warehouse and transporter.
Send empty depot releases to shipping line prior to container collection.
Receive all required shipping documents: Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.
Process shipping lines shipping instruction
Prepare required trade documents (EG CNCA for Luanda)
Invoice customers
Process creditor invoices
Submit RCG to SARS
Print, stamp, and release bills for customer collection
Process cargo dues
Process acquittals to shipping line.
Cost, close and post file
Tracking (as back up to Clerks)
1st leg container tracking
1st leg cargo release dates
2nd leg cargo release dates
USA – AMS filing / EUR ENS filing.
Issue telex releases as per SOP.
Emails assigning emails within the given timeslot, reading, and replying to emails within 6 working hours of receipt.
Back up for appointed Buddy.
Assist with training staff members.

Outboud Customer Service Agent position available in Kwazulu-Natal, Durban. This job position was posted by Tower Group. The job has been posted as a premium ad on 2025-04-09 at 13:13:51 in the Logistics category

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