Job Description
Staff Management: Hiring, training, scheduling, supervising, and motivating employees.
Customer Service: Ensuring a positive shopping experience, addressing complaints, and training staff
on customer service standards.
Inventory Management: Tracking stock levels, placing orders, and ensuring sufficient inventory to
meet demand.
Sales and Revenue Generation: Developing strategies to increase sales, achieving revenue targets,
and improving profitability.
Financial Management: Managing budgets, report on targets, monitoring expenses, and preparing
financial reports.
Store Appearance and Maintenance: Ensuring the store is clean, well-organized, and visually
appealing.
Compliance and Legal Issues: Ensuring the store complies with all relevant laws and regulations.
Security and Loss Prevention: Implementing and enforcing security measures to prevent theft and
loss.
Communication and Leadership: Leading team meetings, providing constructive feedback, and
fostering a positive work environment.
Visual Merchandising: Collaborating with the visual merchandising team to create appealing displays.
Day-to-Day Operations: Managing opening and closing procedures, ensuring smooth store
operations, and resolving issues as they arise.
Consumables and Refreshments: Managing pharmacy consumables and refreshments
Tills Cash Up: Ensure that till are correctly cashed up
Develop and enhance Policies and Procedures
Petty Cash: Petty cash approvals and monitoring
Any adhoc duties
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