Job Description
About the Role
We are seeking a results-oriented Store Manager to lead our Watercrest store in Durban, Ballito. As a retail superstar, you will be responsible for delivering outstanding customer service and maximizing sales while controlling expenses and maintaining profitability.
Key Responsibilities
- Maximize Sales and Control Expenses: Ensure efficient sales operations while managing expenses effectively.
- Stock Control and Inventory Management: Conduct weekly stock-takes to maintain accurate inventory levels.
- Complete Store Operational Requirements: Schedule and assign tasks to employees, ensuring follow-up on work results.
- Maintain Store Staff: Recruit, select, orient, and train employees. Provide coaching, counselling, and disciplinary actions as needed.
- Monitor Employee Performance: Coach and counsel employees, monitor job results, and provide feedback.
- Financial Management: Prepare annual budgets, analyse variances, and initiate corrective actions as needed.
- Customer Relations: Establish rapport with potential and existing customers, understanding their requirements.
- Ensure Merchandise Availability: Approve contracts and maintain inventory levels to meet customer demands.
- Security Measures: Monitor security systems to protect merchandise and ensure a safe store environment.
- Compliance: Ensure compliance with legal requirements to maintain store stability and reputation.
- Marketing Displays: Set up effective marketing displays for sales floors and store windows.
- Cost Management: Manage controllable costs to maintain profitability.
- Sales Analysis: Analyse sales figures and forecast future sales to facilitate planning.
- Customer Service: Address customer complaints and comments promptly and effectively.
- Market Awareness: Stay informed about market trends and competitor activities in the retail industry.
- Policy Compliance: Maintain compliance with company policies and procedures.
- Additional Duties: Perform any other duties as required by the Supervisor.
Requirements
- Matric (high school diploma), business qualification (desirable)
- 5 years of sales experience in high-end retail, 2 years as an Assistant Manager/Manager, solid homeware retail product and visual merchandising experience
Qualifications
- Completed Matric (if applicable)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Retail Jobs in Kwazulu-Natal
In the retail sector of Kwazulu-Natal, South Africa, the general job market trends suggest a relatively stable industry with opportunities for growth and development. Typically, retailers in this region focus on providing excellent customer service while managing inventory and maintaining store appearance. Generally, these roles require adaptability to changing consumer needs and preferences.
Salaries for retail positions in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Commonly, entry-level roles may start within the R10 000 – R15 000 per month range, while experienced professionals may earn between R25 000 – R40 000 per month or more. It’s essential to note that these figures are only a general guide and actual salaries can vary significantly.
To succeed in retail positions, common skills include excellent communication and interpersonal skills, the ability to work well under pressure, and basic knowledge of point-of-sale systems and inventory management software. Other important skills typically required include attention to detail, customer service skills, and the ability to adapt to new technologies and processes. Generally, retailers in this region are expected to be proactive and responsive to customer needs.
The retail sector is a diverse industry, with various sectors commonly employing these roles. Financial services sector retailers often provide financial products and services, while technology industry retailers focus on electronic goods and gadgets. Manufacturing sector retailers may sell products manufactured locally or imported from other countries. Retailers working in these industries typically require knowledge of their specific product lines and market trends.
For career development, retail professionals can expect opportunities to advance into management roles or specialize in a particular area, such as visual merchandising or supply chain management. Typically, promotions are based on performance, customer service skills, and adaptability to new initiatives and technologies. With experience and additional training, retailers can move into more senior roles, including store manager or district manager positions, or explore related careers in fields like marketing or human resources.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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