Job Description
Key responsibilities:
- Prepare drivers’ paperwork including stop sheets and load releases
- Manage and oversee all drivers and assistants
- Handle daily fleet management and scheduling tasks
- Brief drivers before dispatch and ensure proper documentation is submitted after trips
- Scan and upload driver paperwork to the debriefing system
- Analyse trip sheets and tracker data for performance and compliance
- Maintain driver discipline and ensure adherence to operational standards
- Monitor and improve truck turnaround times
- Capture and track drivers’ log sheets including overtime and night-out allowances
- Keep records of in-house training and coordinate training sessions
- Issue warnings and prepare documentation for disciplinary hearings
- Support urgent deliveries by assisting with truck loading and routing
- Manage preloads and customer satisfaction follow-ups
- Process driver leave and ensure sufficient driver availability per shift
- Assist with planning and scheduling of routes and drivers
- Monitor driver working hours and ensure legal compliance
- Liaise with gantries regarding safeload renewals and driver inductions
- Investigate vehicle incidents and accidents and ensure proper reporting
- Communicate with customers regarding late deliveries or service issues
- Generate and review daily speeding and tracking reports
- Respond to driver and customer calls promptly, including after-hours support
- Assist with HSSE tasks under guidance from the safety manager
- Conduct spot checks and report near misses
- Issue and track PPE usage and ensure regular updates to driver files
- Assist with loading trucks, including safeloads, Hazchem, DGP, and medical checks
- Maintain accurate driver documentation including medicals, permits, and certifications
- Capture all incidents and accidents in the Quality Management (QM) system
- Facilitate weekly toolbox talks and maintain signed records
- Update and assist with harbour and fire permit renewals annually
- Coordinate with mechanics for truck servicing, repairs, and defect resolution
- Participate in alternating standby shifts and weekend work as per roster
- Retrieve and manage telematics or dashcam footage as required
- Communicate with Tracker and Truck Assist for vehicle support
- Perform vehicle spot checks and capture NMPI data
- Monitor and report on tracker activity, including shift handovers
- Manage handovers between shifts to ensure operational continuity
- Book and maintain training records via the training matrix
Key competencies:
- Strong organisational and administrative skills
- Excellent time management and multitasking ability
- Effective communication with both internal teams and customers
- Ability to remain calm and focused in a fast-paced environment
- Proactive and solutions-focused with high attention to detail
- Comfortable working independently and as part of a team
- Willingness to work flexible hours, including weekends and standby duty
- Sound knowledge of logistics processes and fleet operations
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