Edenvale: Key Accounts & Claims Administrator

Minimum requirements: Insurance qualification (RE5, NQF Level 4 or higher preferred). Solid and proven key account management experience (essential). Strong customer relations background, ideally within insurance, banking, or a call centre environment. Exposure to claims and a clear understanding of accident management processes. Personality Traits: Confident communicator with strong emotional intelligence and effective problem-solving skills. Proactive, accurate, and able to work independently. Strong personality with excellent interpersonal and communication skills. Demonstrated customer-centric approach with proven problem-solving ability. Able to work independently and manage administrative processes with precision. Duties and responsibilities: Streamline the accident management and supplier administration process. Manage the full end-to-end accident and claims administration process across pre-repair, in-repair, and post-repair stages. Follow up on designated service lines and update all changes in D365. Conduct manual vendor selection, receive and confirm quotes, and finalise vendor allocation. Verify and follow up on all outstanding documentation, including claim forms, drivers licences, and any other required documents. Ensure all required documents are correctly vetted and uploaded to each case (verification of registration numbers, chassis numbers, case numbers, and customer documentation). Manage all pre-repair actions, including receiving quotes, confirming vendor selection, and monitoring outstanding documents. Manage all in-repair processes, including assessment, investigation, customer approval, customer quotes, vehicle delivery for repair, 48-hour updates, and additional repair confirmations. Mark work as complete and manage post-repair processes, including receiving invoices, CVAAR documents, and resolving supplier queries. Coordinate additional services within the accident management process, including lock services, wheel and tyre replacement, glass repairs and replacements, assessments, radio services, third-party approaches and recoveries, salvage, settlements, and investigations. Provide continuous feedback to customers and customer relations on the status of all outstanding claims. Maintain ongoing communication with internal and external stakeholders. Provide support to the supplier network by addressing and resolving concerns. Manage key client accounts and build strong, professional relationships. Liaise with suppliers, assessors, investigators, and internal teams. Handle high volumes of inbound and outbound calls with accuracy and empathy. Ensure all documentation is complete, accurate, and compliant with internal requirements. Meet strict SLAs and turnaround times. Attend internal and external meetings as required. Initiate and share ideas to enhance operational processes. Participate in ad-hoc projects as required.