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Ekurhuleni: Product Support

Ekurhuleni: Product Support

Posted on 2025-08-21 00:00:00

Employer Unspecified
Category Sales
Location Gauteng  / Ekurhuleni

Job Summary

Minimum Requirements: Matric Mechanical Trade Test 2-5 years experience in Forklift or Material Handling industry Key Responsibilities: Proactively identify and engage potential customers within the forklift and material handling sector, covering all major brands. Build and manage a robust sales pipeline through site visits, cold calling, referrals, and industry networking. Effectively communicate the value of Criterion Equipments service capabilities to convert prospects from competitors. Secure a mix of urgent repair work and substantial workshop jobs such as overhauls, rebuilds, and major repairs. Dedicate at least four days per week to on-site customer and prospect visits, with measurable reporting of activity. Foster long-term relationships through consistent, planned visitsensuring visibility, accessibility, and trust. Serve as the primary contact for technical inquiries and urgent service support. Collaborate with the Service Manager and Workshop Foreman to align service capacity with customer needs. Apply strong mechanical and electrical knowledge to diagnose customer issues and recommend practical, effective solutions. Utilize the Dealernet platform to identify correct OEM part numbers. Source parts for non-domestic machines through the TVH platform. Obtain and compare quotes from multiple suppliers, ensuring a balance between quality and cost-efficiency. Provide informed advice to customers that minimizes repair costs without sacrificing reliability. Generate accurate and timely quotes using the IFS system. Demonstrate a clear understanding of Flat Rates and company quoting guidelines. Coordinate with the Rental and External Administration teams to ensure smooth job setup, execution, and billing. Support month-end processes by closing jobs and finalizing documentation to meet financial deadlines. Maintain a rolling two-week forward plan of customer visits at all times. Keep comprehensive records of prospects, customer interactions, quotes, and outcomes. Regularly report on sales pipeline progress, competitive activity, market trends, and pricing developments.

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