eThekwini: Sales & Forwarding Agent posted by GUDANI HUMAN RESOURCES

Role Overview GOGO Logistics is looking for an energetic, self-driven Sales & Forwarding Agent to grow our client base, manage freight forwarding requests, and deliver exceptional service throughout the full logistics cycle. This role requires a strong understanding of local and cross-border logistics, excellent communication skills, and the ability to secure new business while managing the operational flow of bookings, tracking, and client support. Key Duties & Responsibilities 1. Sales & Business Development Identify and secure new business opportunities across key industries (retail, FMCG, manufacturing, distribution, e-commerce, etc.) Build and maintain a strong sales pipeline Conduct client visits, presentations, and negotiations Prepare quotations and rate proposals for transport and freight requirements Meet monthly and quarterly sales targets Grow wallet share with existing customers 2. Freight Forwarding & Operational Coordination Manage local and cross-border forwarding requests Coordinate collection and delivery schedules with the operations team Provide clients with accurate tracking updates Prepare job cards and ensure all booking details are correct Liaise with drivers, dispatch, and warehouse teams to ensure smooth operations Resolve operational issues quickly and professionally 3. Customer Relationship Management Build long-term relationships with clients Provide ongoing support for account queries Identify opportunities to upsell additional routes or services Handle escalations with urgency and professionalism Conduct regular follow-ups to maintain strong engagement 4. Documentation & Compliance Prepare transport documentation (delivery notes, manifests, PODs, etc.) Ensure cross-border documentation is accurate and compliant Maintain customer files with correct records Ensure all paperwork is complete before dispatch 5. Reporting & Administration Maintain sales and activity reports Update CRM/tools with client interactions and opportunities Report on weekly and monthly sales performance Provide forecasts and insights to management Performance Expectations The successful candidate will: Consistently generate new leads and convert them into loyal customers Maintain a high closing rate on quotations and proposals Ensure all forwarding activities run smoothly and professionally Deliver excellent communication and customer service Contribute to revenue growth and market expansion Minimum Requirements Experience in logistics, transport, or freight forwarding Proven sales ability with a track record of meeting targets Strong communication and negotiation skills Understanding of routing, delivery scheduling, and operational processes Valid drivers license (advantageous if own vehicle is available) Ability to work in a fast-paced, deadline-driven environment CRM or sales software experience advantageous Ideal Candidate Traits Confident, persuasive communicator Strong relationship-builder Solution-driven and proactive Able to multitask and manage pressure Professional, reliable, and customer-focused