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eThekwini: Talent Development Partner posted by Customer Experience People SA Ltd

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Job Description

Talent Development Partner Role Purpose The Talent Development Partner is responsible for designing, delivering, and optimizing learning and talent solutions that build organizational capability, strengthen leadership pipelines, and ensure a safe, inclusive, and high-performance culture. This role consults with business leaders to translate strategy into measurable development outcomes spanning learning strategy, curriculum design, LMS administration, leadership development, and compliance programs. A strong advocate for inclusion and equity, the Talent Development Partner drives initiatives that empower people and promotes development and a growth mindset. Why This Role Matters This role is pivotal in shaping a safe, equitable, high-performance culture – where people learn continuously, leaders role-model respect and accountability, and every employee has a pathway to thrive. Key Responsibilities Learning & Talent Strategy Partner with leaders to assess capability gaps and build a multi-year learning strategy aligned to business goals. Translate needs into a prioritized roadmap (core skills, leadership, functional academies, compliance, onboarding). Embed DEI, accessibility, and psychological safety within all programs. Leadership Development Design, deploy and facilitate leadership journeys (emerging leader , senior leader), including 70-20-10 experiences. Implement assessment and coaching frameworks with measurable outcomes. Build manager toolkits (feedback, coaching, performance conversations, inclusion). Curriculum Design & Delivery Design evidence-based, blended learning (eLearning, VILT/ILT, microlearning, coaching, action learning, communities of practice). Create learning content and toolkits (e.g., company values, health and well-being, workplace wellness, bystander intervention, respectful workplace, bias mitigation). Facilitate high-impact workshops for leaders and teams. LMS Ownership & Learning Operations Administer the LMS (catalogue curation, paths, automation, reporting, compliance assignments, badging). Partner with SMEs and vendors to source/produce content; ensure instructional quality and learning science alignment. Maintain data hygiene, user experience, and accessibility standards. Compliance, Ethics & Safety Design and evaluate mandatory programs: cybersecurity, POPIA awareness, anti-discrimination, and health & safety. Ensure policy-to-practice translation via case studies, real-world scenarios, assessment, and reinforcement nudges. Talent Pipelines & Career Pathing Support skills frameworks, career architecture, and internal mobility. Partner with HRBPs on succession, critical role readiness, and targeted development. Measurement & Impact Define and report learning KPIs (adoption, completion, satisfaction, knowledge gain, behavior change, impact on performance). Use dashboards and analytics to inform continuous improvement and strategic decisions. Change, Communication & Culture Lead learning communications, campaigns, and manager enablement. Champion inclusive practices and womens empowerment initiatives. Curate learning communities and mentoring programs. Training Providers & Budget Management Manage external partners (content, platforms, facilitators); negotiate SLAs and ensure ROI. Track spend against learning budget; drive efficiency and scale. Qualifications Bachelors degree in HR, Industrial/Organizational Psychology/ODETDP or related field. 58 years in Learning & Development/Talent Development, with hands-on LMS administration and program design and facilitation. Have previous Leadership experience Certifications: Instructional Design Skills & Competencies Learning Science & Design: Needs analysis, curriculum architecture, adult learning, assessment. Facilitation & Coaching: Engaging delivery; confident and the ability to connect with your audience of various ages and occupational levels. Analytics & Reporting: Comfort with dashboards, ROI, and behavior-change metrics. Stakeholder Partnership: Consulting mindset, influence without authority, strong executive presence. Tech Proficiency: LMS (Talent LMS, DayForce, PowerBI, Articulate, Canva). Project & Change Management: Prioritization, agile delivery, communications.
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