Franschhoek: Duty Manager / Host posted by Kendrick Recruitment
Job Description
Duty Manager / Host Luxury Guest Farm
Location: Franschhoek
Salary: R18,000 R25,000 Negotiable DOE | Live Out
Kendrick Recruitment is seeking a professional and dedicated Duty Manager / Host to join a luxury guest farm in Franschhoek. This role is central to ensuring guests experience the highest standards of service and hospitality, with a strong focus on creating a seamless and memorable journey throughout their stay.
Key Responsibilities:
Guest Experience & Hosting
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Warmly welcome and orientate guests on arrival
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Guide the flow of check-ins and check-outs with efficiency and care
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Ensure all departments are aligned for guest arrivals and key rituals
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Conduct final room checks in collaboration with the Housekeeping Manager
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Update bookings, guest records, and manage extensions or changes of stay
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Schedule or adjust rituals, rhythms, and experiences during guest visits
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Liaise with external practitioners where necessary
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Coordinate additional activities, transfers, and reservations
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Oversee readiness of public guest spaces in collaboration with the Housekeeping Manager
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Process and record guest purchases from the Farm Shop and Atelier with accuracy
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Maintain and manage the cleanliness and readiness of guest golf carts
House & Daily Flow Oversight
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Serve as the connection point between guests and internal teams
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Guide the daily rhythm of the house in collaboration with department leads
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Identify and report maintenance issues and ensure follow-through to resolution
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Maintain awareness of the house environment, flow, and guest presence
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Support activity set-ups and shared spaces with attentiveness and foresight
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Hold a calm, clear presence within the team and address concerns constructively
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Ensure alignment with the propertys high standards and service ethos in all guest touchpoints
Stock & Ordering Oversight
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Conduct monthly stock takes of the Farm Shop and operating equipment
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Carry out weekly checks to identify replenishment needs
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Maintain and update digital inventory records
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Place and manage orders for guest amenities, candles, Atelier Studio supplies, and specific guest requests
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Steward stock consciously, balancing practicality and creativity while minimising waste
Guiding Principles
The Duty Manager / Host is expected to embody professionalism, integrity, and presence at all times. This includes:
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Acting with accountability and care in all responsibilities
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Leading with discernment and consistency
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Working harmoniously with the wider team
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Operating in alignment with key values:
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Be impeccable with your word
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Do not take anything personally
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Do not make assumptions
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Always do your best
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This is a live-out role offering an excellent opportunity for an experienced hospitality professional to join a luxury property in Franschhoek and play a pivotal role in shaping the guest experience.
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