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Franschhoek: Duty Manager / Host posted by Kendrick Recruitment

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Job Description

Duty Manager / Host Luxury Guest Farm
Location: Franschhoek
Salary: R18,000 R25,000 Negotiable DOE | Live Out

Kendrick Recruitment is seeking a professional and dedicated Duty Manager / Host to join a luxury guest farm in Franschhoek. This role is central to ensuring guests experience the highest standards of service and hospitality, with a strong focus on creating a seamless and memorable journey throughout their stay.

Key Responsibilities:

Guest Experience & Hosting

  • Warmly welcome and orientate guests on arrival

  • Guide the flow of check-ins and check-outs with efficiency and care

  • Ensure all departments are aligned for guest arrivals and key rituals

  • Conduct final room checks in collaboration with the Housekeeping Manager

  • Update bookings, guest records, and manage extensions or changes of stay

  • Schedule or adjust rituals, rhythms, and experiences during guest visits

  • Liaise with external practitioners where necessary

  • Coordinate additional activities, transfers, and reservations

  • Oversee readiness of public guest spaces in collaboration with the Housekeeping Manager

  • Process and record guest purchases from the Farm Shop and Atelier with accuracy

  • Maintain and manage the cleanliness and readiness of guest golf carts

House & Daily Flow Oversight

  • Serve as the connection point between guests and internal teams

  • Guide the daily rhythm of the house in collaboration with department leads

  • Identify and report maintenance issues and ensure follow-through to resolution

  • Maintain awareness of the house environment, flow, and guest presence

  • Support activity set-ups and shared spaces with attentiveness and foresight

  • Hold a calm, clear presence within the team and address concerns constructively

  • Ensure alignment with the propertys high standards and service ethos in all guest touchpoints

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Stock & Ordering Oversight

  • Conduct monthly stock takes of the Farm Shop and operating equipment

  • Carry out weekly checks to identify replenishment needs

  • Maintain and update digital inventory records

  • Place and manage orders for guest amenities, candles, Atelier Studio supplies, and specific guest requests

  • Steward stock consciously, balancing practicality and creativity while minimising waste

Guiding Principles
The Duty Manager / Host is expected to embody professionalism, integrity, and presence at all times. This includes:

  • Acting with accountability and care in all responsibilities

  • Leading with discernment and consistency

  • Working harmoniously with the wider team

  • Operating in alignment with key values:

    • Be impeccable with your word

    • Do not take anything personally

    • Do not make assumptions

    • Always do your best

This is a live-out role offering an excellent opportunity for an experienced hospitality professional to join a luxury property in Franschhoek and play a pivotal role in shaping the guest experience.



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