Franschhoek: Guest Experience Manager: Luxury Estate (Franschhoek) posted by HotelJobs

GUEST EXPERIENCE MANAGER : Luxury Estate, Franschhoek Overview: 8 16 Guests, Luxury Exclusive Stay The property forms part of a Luxury Collection This is a Live-out position Exceptional F&B and Wine Knowledge essential Our esteemed client is seeking an experienced Luxury Guest Experience Manager to join their upscale team and deliver effortless, memorable service to discerning guests. The ideal candidate brings at least 5 years of luxury hospitality and fine-dining experience ; deep wine knowledge, a warm and spontaneous personality, and the practical reliability to support daily operations and special events. The role requires exceptional organisational skills, discretion, and a commitment to a high level of service. Core Duties and Responsibilities: Warmly welcome and register guests: Greet guests with poise, manage arrivals, and ensure first impressions reflect our brand standards. Deliver elevated guest service: Anticipate needs, personalize interactions, and resolve issues discreetly to maintain guest satisfaction. Provide expert wine guidance: Recommend pairings, present wine lists confidently. Support culinary and fine-dining flow: Liaise with chefs and servers to ensure timing, presentation, and dietary requests are executed flawlessly. Assist F&B accounts and orders: Assist with vendor orders, inventory checks, and account reconciliation when required. Assist with training and mentoring: Share best practices with junior staff and contribute to ongoing service training. Requirements to excel in this role: 5+ years experience in luxury hotels, fine-dining restaurants, or high-end hospitality roles. Exceptional wine knowledge (service, pairings, and cellar management). Culinary and fine-dining experience with a clear understanding of menu structure and service timing. Positive; spontaneous, and guest-centric personality with polished communication skills. Fluent in English, additional languages will be a plus (spoken and conversational). Own reliable transport and a valid driving license. Sober habits and a professional lifestyle that supports consistent, dependable attendance. Strong team player who collaborates across front- and back-of-house. Desirable advantages : Formal hospitality and sommelier training. Previous work in luxury or boutique properties and event service experience. Email your updated CV, and Motivation to Zelda. Only candidates already residing in the Winelands Region will be shortlisted and contacted. PICK ME RECRUITMENT Apply Below