Menu Close

Franschhoek: Guest Relations Officer | La Residence

Franschhoek: Guest Relations Officer | La Residence

Posted on 2025-08-14 00:00:00

Job Summary

La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is “To give our Guests a complete experience and a perfect stay”. MAIN DUTIES & RESPONSIBILITIES Deal with Guest queries (via phone, email and in person) and arrange assistance as necessary Provide Guests with information about attractions, facilities, services, and activities in and around Franschhoek & Stellenbosch Prepare for Guests’ arrival a day before the time, making note of any special requests Monitoring our booking system, Opera and manage the Guest profiles and relay any information to other departments Deliver day to day hotel services: wake-up calls, printing newspapers, day sheets, welcome letters, weather cards, bills etc. (and ensuring they are handled timeously and accurately) Managing reservations for restaurant, tours and transfers Answer and screen all incoming switchboard calls and deal with individual requests, messages and queries from Guests Liaise regularly with agents on Guest experience on property Maintain communication with all other hotel departments Assist with ad hoc duties as requested by colleagues and Management Daily itinerary review to ensure bookings are confirmed, preferences shared with departments and service providers Prepare Guests for departure, offering assistance with transport, flight confirmations, boarding passes, luggage packing and wrapping, storage, car cleaning where applicable, breakfast packs, etc. Live and breathe the company’s Vision, Purpose and Values statement. REQUIREMENTS & QUALIFICATIONS Must have at least 2 years’ experience in a 5* Hotel environment. Must have at least 2 years’ experience in a Front Desk role. Degree or Diploma in Hospitality Management. Knowledge of Property Management system Opera at Operator Level. Computer literate with working knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook. Demonstrate excellent written and verbal communication skills. Proven job reliability, diligence, dedication and attention to detail. Ability to multitask with excellent time-management. Ability to work under pressure with strong admin skills. Ability to take initiative and make judgement calls. Ability to take the initiative and be a leader. Must be flexible and willing to work shifts. It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

View Job  Stellenbosch: Mechatronics Technician posted by Pillango Placements

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Franschhoek, Stellenbosch

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Franschhoek: Restaurant Manager posted by Kendrick Recruitment

Restaurant Manager Luxury Hotel Franschhoek Salary Negotiable Depending on ExperienceKendrick Recruitment is now seeking a dynamic and passionate...


View Job
Restaurant Manager

Franschhoek: Guest Relations Assistant posted by Craven Cottage CC

Duties nbspEnsure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the...


View Job
Guest Relations Assistant

Franschhoek: Waiter posted by Craven Cottage CC

Duties nbspGreet all guests warmly and professionallyProvide friendly, courteous, and professional service at all times.Understand the sequence of service...


View Job
Waiter

Franschhoek: Housekeeper posted by Craven Cottage CC

ResponsibilitiesUpkeep and cleaning of hotel rooms and communal guest areasPerform turndown and general housekeeping services to facilitate a seamless stay...


View Job
Housekeeper

Franschhoek: Duty Manager posted by Craven Cottage CC

ResponsibilitiesFacilitate a seamless stay planning of the guest journey and making contact with guests during their stay for updates feedbackDeal with and...

View Job  Stellenbosch: Business Process Engineer posted by Sabenza IT & Recruitment

View Job
Duty Manager

Franschhoek: PAINTER / GENERAL MAINTENANCE posted by Leeu Collection South Africa (Pty) Ltd.

Key ResponsibilitiesPerform general repairs and maintenance tasks throughout the hotel, including plumbing, electrical, carpentry, and painting mainly...


View Job
PAINTER / GENERAL MAINTENANCE

Franschhoek: Villas Duty Manager | La Residence posted by The Royal Portfolio

The main purpose of the Villas Duty Manager is to manage and control the daily operations at La Residences Vineyard Suites and private residence,...


View Job
Villas Duty Manager | La Residence

Franschhoek: Barman posted by Craven Cottage CC

DutiesnbspPrepare alcohol or non-alcohol beverages for bar and restaurant patrons.Interact with customers, take orders and serve drinks and snacks.Assess...


View Job
Barman

Franschhoek: Guest Assistant posted by Craven Cottage CC

Duties nbspEnsure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the...


View Job
Guest Assistant

Franschhoek: Payroll Officer posted by Craven Cottage CC

Duties nbspResponsible for the full payroll function for three hotel properties which includes processing and both internal and external reporting.Manage...


View Job
Payroll Officer

Franschhoek: Restaurant Manager posted by Craven Cottage CC

Duties nbspTraining, development and leadership of the team, and ensuring the team have excellent product knowledge.Guest satisfaction in all aspects of...


View Job
Restaurant Manager

Franschhoek: Partnerships & Gifting Manager posted by Craven Cottage CC

Duties nbspStrategic partnerships Identify, pitch and secure collaboration opportunities with companies, brands, agencies and corporate clients that align...


View Job
Partnerships & Gifting Manager

Franschhoek: Night Auditor | La Residence posted by The Royal Portfolio

The Night Auditor at La Residence is an important role in the hotel operation, on duty from 22.00 - 07.00 daily. In the absence of most staff, and Senior...


View Job
Night Auditor | La Residence

Franschhoek: Porter | La Residence posted by The Royal Portfolio

The Porters at La Residence are a vital part of our guests experience during their time with us. From assisting with luggage during arrivals and departures,...


View Job
Porter | La Residence

Franschhoek: Junior Pastry Chef posted by Leeu Collection South Africa (Pty) Ltd.

Main ResponsibilityAs a Junior Pastry Chef, you are responsible for creating a variety of baked goods and desserts, ensuring quality, consistency, and...

View Job  Stellenbosch: Financial Accountant (SAIPA | SAICA | CIMA) posted by Sagen Advisory

View Job
Junior Pastry Chef

Franschhoek: SOUS CHEF posted by Leeu Collection South Africa (Pty) Ltd.

Assist the Executive Chef in maintaining standard and an efficient operation, controlling and guiding the staff of all kitchens, you are the second in...


View Job
SOUS CHEF

Franschhoek: CHEF DE PARTIE posted by Leeu Collection South Africa (Pty) Ltd.

Are you a passionate and skilled Chef de Partie looking to elevate your culinary journey? Were seeking a dedicated professional to join our dynamic kitchen...


View Job
CHEF DE PARTIE

Franschhoek: Housekeeping Manager (Executive Housekeeper) posted by Leeu Collection South Africa (Pty) Ltd.

Experience and SkillsMinimum of 5 years of experience in a similar position within a 5 star luxury propertyImpeccable communication skills both written and...


View Job
Housekeeping Manager (Executive Housekeeper)

Franschhoek: Hotel Porter / Driver posted by Leeu Collection South Africa (Pty) Ltd.

The Leeu Collection is known for sophisticated escapes and unique guest experiences. Its ever-expanding luxury hospitality portfolio offers dynamic career...


View Job
Hotel Porter / Driver

Franschhoek: HOUSEMAN posted by Leeu Collection South Africa (Pty) Ltd.

Experience and SkillsMinimum of 2 years of experience in a luxury hotel or similarKnowledge of cleaning products, techniques and methodsBe able to...


View Job
HOUSEMAN

Franschhoek: Laundry Lady – Franschhoek posted by Vine Recruitment

REQUIREMENTSExperience in a high volume laundry housekeeping operations.Guest focused with a passion for service and standards excellenceHighly organized,...


View Job
Laundry Lady – Franschhoek

Franschhoek: Night Auditor / Duty Manager Franschhoek posted by Vine Recruitment

REQUIREMENTSProven experience as a Duty Manager or similar roleStrong leadership skills with the ability to motivate and inspire a diverse team.Exceptional...


View Job
Night Auditor / Duty Manager Franschhoek

Franschhoek: Restaurant Supervisor posted by Craven Cottage CC

Duties nbspEnsure that opening and closing procedures are followed precisely, and daily shift procedures are completed.Manage table allocations efficiently,...


View Job
Restaurant Supervisor

Franschhoek: Assistant Hotel Manager posted by Craven Cottage CC

Duties nbspEnsure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct...


View Job
Assistant Hotel Manager

Franschhoek: Housekeeping Supervisor posted by Craven Cottage CC

Duties nbspTeam Leadership Provide direction and oversight to the housekeeping team.Operational Objectives Implement and achieve daily service...


View Job
Housekeeping Supervisor

Share this to someone who needs a job:
Posted in Jobs in Cape Winelands, Jobs in Franschhoek, Jobs in Stellenbosch

More Jobs in Your Area