Franschhoek: Restaurant Administrator

Duties: Manage daily reservation system operations and bookings Handle all reservation inquiries via phone, email, and online platforms Process and confirm reservations accurately and efficiently Maintain guest database and reservation records Process invoicing for reservations, deposits, and special bookings Manage stationery orders and inventory for front-of-house operations Load and manage contracts in relevant systems Communicate with Accounting department regarding financial matters Flag important emails requiring Reservations & Guest Relations Manager follow-up Coordinate with suppliers and process related invoicing Liaise with broader Boschendal team regarding special gestures for guests Communicate special requests and dietary requirements to relevant departments Manage waitlists and cancellations Generate reservation reports and analytics Coordinate with FOH management regarding capacity and table allocation Requirements: Grade 12 A formal hospitality qualification At least 2-3 years of experience in reservations or hospitality administration Experience with invoicing and basic accounting procedures Proficiency in reservation management systems (e.g., OpenTable, SevenRooms, or similar) Strong computer skills including Microsoft Office Suite Experience with contract management and documentation Excellent written and verbal communication skills Experience with customer service in upscale establishments Strong organizational and time management abilities Ability to manage multiple administrative tasks simultaneously Experience in fine dining or high-end restaurant environments Knowledge of restaurant operations and table management