Franschhoek: Sales & Reservations Coordinator posted by Kendrick Recruitment

Sales & Reservations Coordinator Luxury Boutique Hotel, Franschhoek

Kendrick Recruitment is seeking a motivated and detail-oriented Sales & Reservations Coordinator to join a luxury boutique hotel in the picturesque Franschhoek region. This position is ideal for a hospitality professional with strong administrative and communication skills who is passionate about delivering exceptional guest experiences.

Key Responsibilities:

• Manage all room and service reservations efficiently and accurately.

• Respond promptly to enquiries via phone and email, providing professional and friendly assistance.

• Coordinate with relevant departments to ensure seamless guest stays and special requests are fulfilled.

• Maintain up-to-date records of bookings, cancellations, and guest preferences.

• Support the sales team with administrative tasks, proposals, and follow-ups.

• Assist in identifying opportunities to increase bookings and revenue through effective upselling and relationship management.

Requirements:

• Previous experience in a reservations or sales role within a luxury hotel or hospitality environment.

• Strong administrative and organisational skills with excellent attention to detail.

• Proficiency in hotel management systems and Microsoft Office Suite.

• Excellent written and verbal communication skills.

• A professional, customer-focused approach with the ability to multitask in a fast-paced environment.

Salary: Negotiable depending on experience.

This is an excellent opportunity for an ambitious and service-oriented individual to join a renowned property in Franschhoek, contributing to its continued success in luxury hospitality.