Franschhoek: Waiter (Wine Estate I Hotel) – Franschhoek posted by Phoenix Recruitment

Exclusive Luxury Property in Franschhoek is looking for an experienced Waiter. The candidate will be responsible for delivering an exceptional dining experience in line with brand standards. This role ensures that guests receive warm, professional, discreet yet efficient service while maintaining the highest standards of food and beverage presentation. Staff transport available from Franschhoek, Paarl and Stellenbosch. Duties: Greet all guests warmly and professionally Provide friendly, courteous, and professional service at all times. Understand the sequence of service and anticipate guest needs. Be fully aware of your table allocations, dietary requirements, allergies and special requests during service by ensuring that you pay careful attention to the day sheet provided where all guest details will be noted. Inform the kitchen of any guest food requirements or allergies in accordance with standards. Have a complete knowledge of the menu and wine list to confidently assist guests. Assist guests with non-menu requests, responding positively and accommodating where possible. “Sell” rather than “order take” by recommending dishes, wines, and upselling menu items. Handle guest complaints and comments professionally, escalating them to the Restaurant Manager / MOD when necessary. Familiarise yourself on each shift with the day sheet and any events (function sheets) applicable to your shift to be well prepared and informed to deliver a high-quality service. Ensure all tables are cleared, cleaned, and reset in accordance with Leeu Collection standards. Perform cleaning tasks as required, including polishing cutlery and glassware, cleaning floors, fridges, windows & service areas i.e. buffet stations. Assist with monthly stock take as and when requested by the Restaurant Manager. Assist with restocking of fridges and bar areas Have a full understanding and be able to do set-up’s special events. Accurately enter all transactions into the Easipos system. Requirements: Matric Wine certificate course would be beneficial At least 2-years waitering experience in a high-end Fine Dining Restaurant / Hotel Restaurant Proficiency in POS systems: Easipos preferred. Knowledge of cocktails, spirits, wines, and beverages. Time Management skills Attention to detail Problem-solving abilities Customer Focus Ability to work under pressure