• Bachelor’s Degree in Mechanical Engineering or a related field. ‘Other’ engineering, sales, technical assistance, business administration, or a similar field.
• Technical Diploma in Engineering and/or Project Management and/or Sales/Business Administration qualification.
• Four  or more years’ experience in engineering / project engineering and aftersales or customer services and/or aftersales experience in an OEM engineering and fabrication environment.

Essential Knowledge

• Excellent communication and interpersonal skills to interact with clients to handle their queries, complaints, and concerns professionally and effectively. Also, be able to communicate technical information to clients and colleagues clearly and effectively.
• Excellent problem-solving skills to quickly analyse problems, identify the root cause, and provide appropriate solutions to clients` issues.
• Technical Knowledge: Understanding of the engineering industry and related aftersales support functions and roles, including technical terms, concepts, and processes. This is crucial for communicating with client’s site engineers, mine operational staff and understanding client needs.
• Knowledge of engineering principles and technical products offered by the company and proven experience in the engineering continuous support sphere and related business development requirements.
• Manage time efficiently and multitask.
• Good team management skills to motivate and guide team members towards achieving common goals.
• Understand the sales process to be able to anticipate and respond to client needs and provide a seamless experience.
• Fully proficiency with Microsoft Word, Excel & Microsoft Project.
• Familiarity with engineering software and tools used in the design and maintenance of engineering products.
• Knowledge of industry-specific regulations and standards relayed to warranties and repairs, and safety requirements.
• Leadership and team management skills to supervise and train aftersales service teams.
• Knowledge of managing client relationships, dealing with technical issues, and providing excellent customer service.

Aftersales & Continuous Support Engineer position available in Gauteng, Gauteng. This job position was posted by Trading Places Recruitment (Pty) Ltd. The job has been posted as a char8000 ad on 2025-03-17 at 01:02:37 in the Trade Artisans Technical category

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