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Gauteng: Automotive Service Advisor posted by Sig Labour Corporate (Pty) Ltd

Date 2024-12-09
Job Title Automotive Service Advisor
Employer Sig Labour Corporate (Pty) Ltd
More Information
Salary 0
Category Sales Marketing
Location Gauteng
/ Gauteng

Job Summary

EXPERIENCE, QUALIFICATIONS AND TRAINING:

  • Knowledge and experience in the retail motor industry
  • Read, write and speak English and Afrikaans
  • Computer Literate
  • Valid driver`s license 
  • Valid Matric Certificate
  • ASE Certification

MAIN PURPOSE OF THE JOB:

  • To provide an excellent service by understanding the customer`s needs, providing advice and offering solutions.
  • The outcome that is produced is Satisfied Customers and will be considered successful when:

         – The customer`s needs / requirements are understood and expectations are met
         – There is sound product knowledge
         – Personalized service is provided
         – Customers are informed

RELATIONSHIPS AND PERSONAL ACTIVITIES:

  • Directly responsible to the Service Manager and Foreman
  • Relationships with the staff

MAIN JOB FUNCTIONS:

  • Welcome customers and capture the relevant information, assuring that client needs are addressed.
  • Check vehicle in with client.
  • Follow-up on parts ordered, and bookings are made to suit customer daily.
  • Keep customers up-to-date about information on status of the vehicle.
  • Handle queries / concerns of customers as per the customers concerns daily.
  • Make out job cards, accurately and timeously and put job cards through for costing daily.
  • Arrange hire vehicles for customers, obtaining the necessary authority to do so.
  • Collect Payments from customers that are due, prior to handing back the vehicle.
  • Cross-departmental disciplines.

Automotive Service Advisor position available in Gauteng, Gauteng. This job position was posted by Sig Labour Corporate (Pty) Ltd. The job has been posted as a char8000 ad on 2024-12-09 at 01:15:54 in the Sales Marketing category

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