Gauteng: Call Centre Operator posted by Manpower Group

Key Responsibilities

Telesales & Student Engagement

• Initiate telephonic contact with prospective students in line with recruitment targets and service standards.
• Conduct comprehensive needs analyses to identify suitable programmes of interest.
• Perform preliminary assessments against admission criteria and flag complex cases where required.
• Explain the consultation and application process clearly and professionally to prospective students.
• Schedule, confirm, and reschedule student consultations to optimise conversion.
• Conduct structured follow-up calls to nurture and close prospective student leads.
• Maintain a professional, persuasive, and student-centric approach across all interactions.

Lead Management & System Administration

• Accurately capture and update prospective student information on the system.
• Manage and respond to assigned leads efficiently and within agreed turnaround times.
• Ensure database integrity through consistent and accurate data capturing.
• Support the Admissions team by assisting with the capturing of registration documentation during peak periods.

Operational & Team Support

• Assist the Head: Student Recruitment with recruitment-related, administrative, and marketing support tasks.
• Collaborate closely with Admissions and Recruitment teams to ensure a seamless student journey.
• Contribute to achieving team and individual recruitment targets.
• Identify common objections, trends, or challenges in the recruitment process and escalate insights to management where appropriate.

Minimum Requirements

• Matric (essential).
• Relevant tertiary qualification (advantageous).
• 1–2 years’ experience in telesales, student recruitment, customer service, sales, marketing, or administration.
• Proven experience working with CRM or student management systems.

Key Competencies & Skills

• Excellent verbal communication skills, particularly telephonic engagement.
• High levels of accuracy in typing and data capturing.
• Strong organisational and administrative ability.
• Target-driven with a results-oriented mindset.
• Professional, confident, and student-focused approach.
• Ability to work effectively in a fast-paced, high-volume call centre environment.

Please note that only suitable candidates will be contacted.