Gauteng: Collections Agent posted by Wagebridge Ltd

March 1, 2026 Jobs in Gauteng

Wagebridge Ltd

South Africa

Customer service / support

Job Description

Job Types: Full-time, Permanent Work Location: In person Expected Start Date: 2025/06/16 Duties & Responsibilities Key Outputs: Contact customers via phone, email, or written communication to arrange and secure payment commitments. Negotiate and structure affordable repayment plans in line with company policies. Accurately document all customer interactions, agreements, and account activity. Verify and update customer contact information and submitted documentation. Ensure compliance with all relevant debt collection laws and regulations. Build strong rapport with customers to encourage timely payments. Investigate and resolve billing disputes, working to reduce further debt accumulation. Use tracing tools and investigative techniques to locate uncontactable clients. Handle queries and complaints with professionalism, focusing on resolution. Work closely with internal departments to resolve customer issues efficiently. Provide regular reports on outstanding accounts and repayment progress. Consistently meet performance targets and adhere to KPIs. Core Competencies: Excellent verbal communication skills (proficiency in multiple languages is a plus). Strong negotiation and conflict-resolution abilities. Ability to maintain accurate and detailed records of customer interactions. Analytical thinker with solid problem-solving and critical-thinking skills. Working knowledge of the National Credit Regulator (NCR) guidelines and the debt recovery process. Ability to build trust with clients and effectively probe to understand financial behavior changes. Qualifications & Experience: Matric / Grade 12 required. 24 years of experience in a debt collections environment. Clear criminal record. Computer literacy and accurate data entry skills. Familiarity with debt collection laws and procedures is advantageous.

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About Customer service / support Jobs in South Africa

In South Africa, the customer service and support industry is a significant sector, with many companies seeking to provide excellent service to their customers. Typically, this involves a range of roles that cater to diverse industries, from technology and finance to healthcare and retail.

Generally, salaries for customer service and support positions in South Africa vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad ranges can be discussed. Typically, entry-level positions may start around R15 000 – R25 000 per annum, while more senior roles can range from R50 000 – R80 000 per annum or more. However, salaries can fluctuate based on individual performance and the specific requirements of each role.

Common skills for customer service and support roles in South Africa include excellent communication skills, both written and verbal; problem-solving abilities; a strong attention to detail; and a positive, patient demeanor. Additionally, many companies value candidates with experience in resolving conflicts or managing multiple tasks simultaneously. Technical skills such as proficiency in CRM software or helpdesk platforms can also be beneficial.

The financial services sector, technology industry, and manufacturing sector are among the most common industries that employ customer service and support roles. These sectors often require specific knowledge of products or services, but generally, a strong understanding of customer needs and expectations is paramount.

Career development opportunities for those in customer service and support roles can be diverse. Many companies offer training programs to enhance skills and promote career advancement. Senior roles may involve supervisory responsibilities, while some positions may lead to specialized roles such as account management or product expertise. Furthermore, with the rise of e-commerce and digital services, there is a growing demand for skilled customer service professionals who can effectively manage online interactions.

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For job seekers looking to break into the field, focusing on developing strong communication skills and gaining relevant experience through internships or volunteer work can be beneficial. As the industry continues to evolve, staying adaptable and open to new technologies and approaches will be essential.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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