| Date | 2024-12-29 |
|---|---|
| Job Title | Customer Experience Manager – Southern Africa – International Oem – East Rand |
| Employer | Job Masters (Pty) Ltd More Information |
| Salary | 0 |
| Category | Logistics |
| Location |
Gauteng / Gauteng |
Job Summary
Experience and knowledge
Minimum
– A minimum of 8-10 years with proven customer service management within a multi-national company.
– A minimum of 5-7 years in a generalist management role with proven leadership experience within a multi-national company.
– Extensive knowledge of ERP systems including DOH, COH, and Syspro.
– Knowledge of customer service principles and practices.
– Ability to develop processes and systems to improve operational efficiencies.
– A systematic, logical, analytical approach to problem solving and decision making.
– Ability to present findings and recommendations to leadership team, management team, regional management team and structures within an international group matrix.
– General business unit management / staff management experience, with the ability to be flexible to manage direct reports and their subordinates when required.
– Strong customer orientation (both internally and externally) to drive business, string negotiation skills, strong performance management and strategic planning.
– Confidentiality, tact, and discretion in dealing with people.
– Excellent planning, organisational and administrative skills.
– Excellent communication and presentation skills – English.
– Leadership skills and must have the ability to motivate and team building ability.
– Sound interpersonal skills and must have the ability to interact with staff at all levels with influence, persuasion, and ability to command respect.
Desirable
– Experience of working in a multi-national environment.
– Product and industry knowledge advantageous.
– Ability to analyse and interpret relatively complex data in a logical manner.
Qualifications and traits
Minimum
– A formal tertiary qualification in Business Management is essential.
– Ability to manage managers and the operations team
– Results orientated |
– Emotionally intelligent |
– Self-starter/demonstrates initiative
– Hands-on attitude |
– Ability to represent organisation positively
– Attention to detail |
– Accountability for actions |
– Integrity
Mental demands
– High levels of concentration required where the workload will vary every day. The ability to go
from one topic to another and be conversant is essential.
– Required to be self-motivated and be able to make decisions within delegated responsibility.
– Routinely concentrate for long periods of time in order to correctly analyse data/information.
– Will be expected to react to unpredictable operational requirements of an ad-hoc nature.
– Ability to multi-task and have the ability to manage stress and pressure.
– Must be able to adapt, show initiative, be a team player and have the ability to work under
little or no supervision.
Physical demands
– Domestic and from time to time cross-border travel will be required to engage with
customers.
– Occasional international travel to attend meetings and/or training.
– Will spend time at a desk working on a computer and attending meetings.
– Will be required to work extended hours including over weekends.
Health and safety/ exposure to risk
– Occasionally exposed to some risk whilst travelling.
Customer Experience Manager – Southern Africa – International Oem – East Rand position available in Gauteng, Gauteng. This job position was posted by Job Masters (Pty) Ltd. The job has been posted as a char8000 ad on 2024-12-29 at 01:03:04 in the Logistics category
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