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Gauteng: Customer Sales Agent (Sales) posted by DB Recruitment

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Job Description

About the Role

A well-known organisation in Gauteng is seeking a Customer Sales Agent to join their team. This role involves processing all customer transactions and upselling products, with a focus on providing excellent customer service.

Key Responsibilities

  • Manage all customer feedback requirements
  • Develop positive relationships with customers
  • Use initiative to solve customer queries
  • Process all customer transactions

Requirements

  • Grade 12 Qualification in Sales (distinct advantage)
  • Experience within a Call Centre Environment (doing sales)
  • Excellent written and verbal communication
  • Data capturing / admin experience
  • Strong computer literacy

Qualifications

  • Grade 12 Qualification in Sales

Salary & Benefits

Not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in South Africa

In South Africa, the customer service and support industry is a significant sector, with many companies seeking to provide excellent service to their customers. Typically, this involves a range of roles that cater to diverse industries, from technology and finance to healthcare and retail.

Generally, salaries for customer service and support positions in South Africa vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad ranges can be discussed. Typically, entry-level positions may start around R15 000 – R25 000 per annum, while more senior roles can range from R50 000 – R80 000 per annum or more. However, salaries can fluctuate based on individual performance and the specific requirements of each role.

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Common skills for customer service and support roles in South Africa include excellent communication skills, both written and verbal; problem-solving abilities; a strong attention to detail; and a positive, patient demeanor. Additionally, many companies value candidates with experience in resolving conflicts or managing multiple tasks simultaneously. Technical skills such as proficiency in CRM software or helpdesk platforms can also be beneficial.

The financial services sector, technology industry, and manufacturing sector are among the most common industries that employ customer service and support roles. These sectors often require specific knowledge of products or services, but generally, a strong understanding of customer needs and expectations is paramount.

Career development opportunities for those in customer service and support roles can be diverse. Many companies offer training programs to enhance skills and promote career advancement. Senior roles may involve supervisory responsibilities, while some positions may lead to specialized roles such as account management or product expertise. Furthermore, with the rise of e-commerce and digital services, there is a growing demand for skilled customer service professionals who can effectively manage online interactions.

For job seekers looking to break into the field, focusing on developing strong communication skills and gaining relevant experience through internships or volunteer work can be beneficial. As the industry continues to evolve, staying adaptable and open to new technologies and approaches will be essential.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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