Gauteng: Hotel Manager posted by Humankind

Key Responsibilities
Student Engagement & Support
– Serve as the first point of contact for all student inquiries, concerns, and requests.
– Provide guidance and information about residence facilities, rules, and services.
– Foster a supportive, approachable, and professional atmosphere in the residence.
Operations & Inspections
– Conduct regular walkthroughs of the residence to monitor cleanliness, safety, and maintenance.
– Report and escalate maintenance issues to contractors/maintenance teams.
– Follow up on outstanding repairs and ensure timely resolution.
– Ensure communal spaces (lounges, kitchens, laundry areas, study rooms) are tidy, functional, and welcoming.
Cleanliness & Standards
– Oversee housekeeping standards and conduct spot checks to maintain hotel-level cleanliness.
– Coordinate with cleaning staff to ensure daily schedules are adhered to.
– Monitor and enforce compliance with hygiene and safety protocols.
Administration & Reporting
– Maintain logs of student issues, maintenance requests, and inspections.
– Provide daily/weekly reports to management on residence operations.
77 Lynnwood Road, Brooklyn, 0081
*****@*****.co.za
www.********.co.za
Lynnwood Mile (Pty) Ltd (Reg: 2019/085472/07) Director: HM Lamb
– Assist with check-ins, check-outs, and room inspections at the start/end of leases.
Skills & Competencies
– Strong background in hotel or hospitality management.
– Excellent interpersonal and communication skills.
– Professional, approachable, and service-oriented demeanor.
– Superior organizational and problem-solving abilities.
– Ability to manage multiple tasks under pressure.
– Eye for detail with a high standard for cleanliness, service, and presentation.
Qualifications
– Proven experience in hotel management, front-of-house, or hospitality leadership roles.
– Previous experience in premium student housing is advantageous.
– Strong administrative and reporting skills.
– Familiarity with maintenance processes and building operations.
– Must be flexible to work occasional evenings/weekends when required.
Performance Indicators
– High levels of student satisfaction and positive feedback.
– Timely resolution of maintenance and service issues.
– Consistent cleanliness and upkeep of residence spaces.
– Accurate reporting and proactive problem-solving.
– Delivery of service standards comparable to a high-end hote