| Date | 2025-01-11 |
|---|---|
| Job Title | Parts Technical Support Representative |
| Employer | Network Finance More Information |
| Salary | 0 |
| Category | Legal |
| Location |
Gauteng / Gauteng |
Job Summary
Duties:
- Responds to all enterprise parts-related e-mails, phone calls, faxes and letters from dealers and end-user customers on questions and problems regarding the website. Reports Parts website defects, suggests enhancements to developers and tests the fix. Provide advanced product/service information and respond to complex customer questions about the product/service.
- Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
- Identify, within the team, instances of noncompliance with the organization`s policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
- Provide fault isolation and resolution to limit and address issues promptly.
- Monitor team members` use of the CRM system, identifying and resolving standard issues and escalating them to a senior manager as appropriate.
- Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.
- Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer`s level of interest and to identify and respond to areas requiring further information or explanation.
- Maintain and lead periodic check-ins with key customers to ensure they`re receiving the most value from the product/service.
- Look for opportunities during service interactions to bridge customer needs to additional products/services offered by the organization
Desired
- Dealer understanding, detail-oriented and organized individual.
- Comfortable working in warehouse environment
- Degree/Diploma in Mechanical Engineering
If you are interested in this opportunity, please apply directly. For more jobs, please visit Network Finance
Parts Technical Support Representative position available in Gauteng, Gauteng. This job position was posted by Network Finance. The job has been posted as a char8000 ad on 2025-01-11 at 01:08:31 in the Legal category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Johannesburg: Parts Technical Support Representative
An exciting role with a global brand has just opened up The opportunity is for a Parts Technical Support Representative with responsibilities including providing in-depth technical and commercial sales support to clients across multiple countries within th
View Job
Parts Technical Support Representative
Gauteng: Parts Technical Support Representative posted by Network Finance
Duties: Responds to all enterprise parts-related e-mails, phone calls, faxes and letters from dealers and end-user customers on questions and problems regarding the website. Reports Parts website defects, suggests enhancements to developers and tests the f
View Job
Parts Technical Support Representative
Email Alerts
Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here
