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Gauteng: Project Manager (Sdwan Projects) posted by Recruit-It

Date 2025-01-11
Job Title Project Manager (Sdwan Projects)
Employer Recruit-It
More Information
Salary 1000
Category It Computer
Location Gauteng
/ Gauteng

Job Summary

Key Performance Areas:
– Manage Projects 20%
– Customer Service 30%
– Supplier Relationships 20%
– Internal Co-ordination 20%
– Management Reporting 10%

Competency Requirements for Position
Knowledge:
– Understanding of networks in the telecommunications industry, especially SDWAN
– Knowledge of PMBOK
– Knowledge of customer service principles

Skills:
– Intermediate skill in MS Project and MS Office
– Excellent written and verbal communication skills in English
– Project Management
– Handle customer escalations
– Multitasking and multiple project coordination

Behavioral:
– Attention to detail
– Customer Responsiveness
– Results driven
– Management
– Problem solving
– Admin orientated
– Stress tolerance
– Resilience

Minimum Qualification:
– Prince 2 / Agile / PMP
– ITIL Foundation – advantageous
– Key requirement is experience in deploying SDWAN solutions

Minimum Experience:
– Minimum of 3 years’ experience in a Project role

Other

Requirements:

– Must be willing to work weekends shifts on a monthly basis or after hours, if required

Job Grade:
– D1

Key Stakeholder Relationships

Internal
– Sales
– Global Operations
– Network Core
– Quality Assurance
– Procurement
– Supply Chain
– Commercial
– Finance
– NOC
– Technical
– VoIP

External
– Suppliers
– Customers

Key Performance Areas & Indicators

Manage Projects
– Ensure adherence to agreed project management methodology – Positive feedback from internal and external Customers
– Manage the execution of projects – Within the agreed upon constraints of quality, scope, time and cost
– Adhere to project communication strategy – Within 2 working hours of project initiation.
– Adhere to program budgets – Costs within budget – Obtain authorisation for over expenditure.

Customer Service
– Provide feedback regarding project status verbal, written and Video conferencing – Accurate and timely feedback
– Handle and resolve escalations via logical thought process and escalate internally to placate escalated situations – Within 2 working hours

Supplier Relationships
– Build and maintain effective relationships with suppliers – Positive feedback from suppliers
– Escalate to C-Level and drive for outcomes as required – Delivery of circuits within SLA

Internal co- ordination
– Identify, manage and communicate project risks, issues and overall project progress to Head of Projects – Timely and accurate reporting – Timely monthly, quarterly forecasting for delivery and revenue
– Attend and contribute to project management meetings within Project department – Weekly meetings
– Adhere and deliver on action steps

Management reporting
– Maintain accuracy of Jeopardy list – Accurate information, on time
– Comprehensive risk, supplier reports to Supply chain.
– Update client trackers – Accurate information, on time
Project Manager (Sdwan Projects) position available in Gauteng, Gauteng. This job position was posted by Recruit-It. The job has been posted as a char8000 ad on 2025-01-11 at 01:02:04 in the It Computer category

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