| Date | 2024-11-25 |
|---|---|
| Job Title | Service Delivery Manager (Telecoms) |
| Employer | AtripleA recruitment & temps More Information |
| Salary | 0 |
| Category | Trade Artisans Technical |
| Location |
Gauteng / Gauteng |
Job Summary
Our client in the Telecommunications Industry is looking for a Service Delivery Manager
Position Overview:
• The SDM will be responsible to ensure that all SLAs are met for our service and support contracts. SDM must maintain communication with clients and prepare and present service reports.
• Timely service delivery of customer solutions, accurate reporting, effective communication, team management and building solid relationships
Key
Responsibilities:
• Management of service delivery cycle
• Management of service assurance cycle
• Monitor overall performance of services and timelines to deliver
• Ensure efficient handover process between sales, procurement and finance
• Manage 3rd Party provider service delivery
• Establish long term relationship between yourself and the customer – driving customer loyalty Proactively looking at ways to increase efficiency or save costs
• Relevant reporting on process
• Incident & Request Tracking
• Stock Management
• Account Management
Minimum
Requirements:
• Grade 12 Essential
• Telecoms industry experience non-negotiable (at least 4 years)
• Project Management & Service Management qualification / certification
• Solid understanding of Project Delivery cycle
• Exceptional problem-solving skills and the ability to work well independently as well as collaboratively with a team and customers Good verbal and written communication skills
• Code B driver`s license required
• Effective interpersonal and communication skills Analytical and strategic mind
• Customer driven
Send your CV and latest pay slip to AtripleA recruitment & temps
Service Delivery Manager (Telecoms) position available in Gauteng, Gauteng. This job position was posted by AtripleA recruitment & temps. The job has been posted as a free ad on 2024-11-25 at 16:11:59 in the Trade Artisans Technical category
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