Short-Term Insurance Claims Consultant
Posted on 2025-03-18
| Employer | Fouche & Co Recruitment |
|---|---|
| Salary | 30000 |
| Category | Insurance And Investments |
| Location | Gauteng / Gauteng |
Job Summary
Key
Responsibilities:
- Register and process motor and non-motor claims, including household contents, building, all-risk, theft, and liability claims.
- Ensure accurate and timely submission of claim documentation to relevant insurers.
- Facilitate the end-to-end claims handling process, from registration to settlement and final follow-up.
- Serve as the main point of contact for clients throughout the claims process, offering guidance and support.
- Proactively keep clients informed about the progress of their claims, providing clear updates and explanations.
- Obtain all necessary supporting documentation (e.g., damage photographs, claim forms, assessor reports).
- Arrange emergency services assistance (e.g., roadside assistance, burst geyser response) where necessary.
- Notify relevant insurers regarding claim submissions and ensure prompt engagement from underwriters/assessors.
- Coordinate with assessors, ensuring timely assessments and client contact.
- Clarify reasons for claim rejections or partial settlements and communicate these effectively to clients.
- Ensure signed agreements of loss are obtained and submitted as required.
- Review and analyse settlement offers, negotiating improved settlements on behalf of clients where possible.
- Confirm replacement or payment completion and provide final confirmation to the client.
- Arrange for the salvage collection from the client when required.
- Facilitate the removal of stolen/damaged items or written-off vehicles from policy schedules.
- Update client records post-settlement to reflect any changes in cover or assets.
- Conduct regular follow-ups with insurers to ensure claims are progressing within acceptable timeframes.
- Track unresolved or delayed claims and escalate where necessary.
- Maintain a structured system for monitoring open claims and follow-up actions.
Skills & Competencies:
- Ability to ensure that all documentation is accurate and processed in a timely manner.
- Proactively identifying and addressing issues that may delay the claims process.
- Ability to manage multiple claims simultaneously while maintaining a high standard of service.
Minimum
Requirements:
- RE5 Certification (compulsory)
- Minimum of 3 years experience in a similar role as a Claims Administrator/Consultant handling both motor and non-motor claims
- Experience in processing personal and commercial lines claims
- NQF Level 4 or 5 qualifications (120 credits) in a financial services-related field
- Class of Business certification for both Personal and Commercial Lines
- Own reliable transportation
- Excellent communication skills (verbal and written)
- Ability to work under pressure and manage multiple claims simultaneously
Remuneration: R30 000 – R32 000 CTC
The position is URGENT, therefore candidates that are immediately available will get preference.
**Please note that only shortlisted candidates will be contacted**
Short-Term Insurance Claims Consultant position available in Gauteng, Gauteng. This job position was posted by Fouche & Co Recruitment. The job has been posted as a char8000 ad on 2025-03-18 at 01:04:27 in the Insurance And Investments category
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