Job Description
About the Role
The Call Centre Service Agent’s primary role is to manage and maintain accurate data, ensuring that Company’s Client’s supplier information is captured accurately and is complete. As a Support Service Representative in Gauteng, you will play a critical role in delivering exceptional customer service, resolving queries, and maintaining a high level of accuracy in your work.
Key Responsibilities
- Ensure Supplier information cleaning – 35 entities per day.
- Ensure Supplier Information Maintenance – 1,40 entities per day (This includes updating of telephone numbers, vat numbers, email addresses etc.).
- Cleaning and maintaining supplier information in order to achieve a maximum points outcome for our client’s as defined in our contracts and service level agreements.
- Ensure that all client’s supplier records are updated all the time.
- Chasing of at least 100 old expired BEE certificates on a weekly basis, which is equivalent to at least 20 expired certificates per day.
- Queries that cannot be resolved by own self should be timeously escalated to the team leader/supervisor.
- Communicate the benefits of all the products available on the B1SA Opportunities Network. 95% accuracy of data captured or processed.
Requirements
- Excellent telephonic skills
- Excellent command of the English language.
- Good written, oral, and interpersonal communication skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional interpersonal skills, with a focus on listening and questioning skills.
- Highly self-motivated and directed.
- Keen attention to detail.
- Bilingual (English and at least one other official language).
- Data capturing.
- South African Unemployed youth between the ages of 18 and 34.
Qualifications
Matric
Salary & Benefits
Not specified in original job description.
[DO NOT include a “How to Apply” section – this is added automatically]
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Sales/Marketing Jobs in Gauteng
In Gauteng, the sales and marketing industry is generally thriving, with various sectors experiencing growth due to the country’s economic stability and increasing consumer demand. Typically, roles in this field require a combination of business acumen, communication skills, and technical expertise to drive revenue growth and build brand awareness. Commonly, companies in industries such as technology, financial services, and e-commerce employ sales and marketing professionals to achieve their objectives.
Salary ranges for sales and marketing positions in Gauteng can vary widely depending on factors like experience, company size, and industry sector. Generally, entry-level roles may fall within the R400 000 – R700 000 per annum range, while more senior positions can command salaries ranging from R1 million to over R3 million per year. However, it’s essential to note that these figures are broad estimates and actual salaries can differ significantly based on individual circumstances.
Common skills required for sales and marketing roles in Gauteng include a strong understanding of business principles, excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in CRM software and digital marketing tools, and analytical skills. Additionally, knowledge of industry-specific trends and market analysis is often valuable. Other essential skills may include leadership, problem-solving, and strategic thinking.
The sales and marketing field is commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and e-commerce. These sectors require professionals who can effectively promote products or services, build customer relationships, and develop targeted marketing campaigns to drive growth and revenue.
Career progression for sales and marketing professionals in Gauteng often involves moving into senior roles such as team leader or manager, where they oversee multiple teams and projects. With experience, individuals may also have opportunities to transition into specialist roles like digital marketing manager or product launch coordinator.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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