Gauteng: Volvo Technician – Sandton posted by Mototeam (Pty) Ltd
Posted on 2025-05-25 00:00:00
| Employer | Mototeam (Pty) Ltd |
|---|---|
| Category | Automotive Sales |
| Location | Gauteng / Gauteng |
Job Summary
- Own the customer experience from initial booking through to vehicle handover, ensuring consistent communication and transparency throughout the process.
- Support the front-of-house team, stepping in during absences or high-volume periods to maintain service continuity and customer satisfaction.
- Prioritise customer satisfaction, keeping CSI (Customer Satisfaction Index) scores at the forefront of every customer interaction.
- Engage directly with customers to accurately understand vehicle concerns, document symptoms, explain required actions, upsell services where appropriate, and provide progress updates.
- Conduct thorough diagnostic investigations using approved Volvo tools and systems to identify root causes of faults efficiently and accurately.
- Carry out service, maintenance, and repair activities to Volvo manufacturer standards and specifications, ensuring the highest levels of workmanship.
- Work safely and sustainably, adhering to health, safety, and environmental regulations while ensuring efficient use of time and resources.
- Build and share technical knowledge, including participating in ongoing training and mentoring junior technicians to uplift overall team capability.
- Comply with all service and repair processes, following Volvo’s and the retailer’s defined standards and documentation requirements.
- Identify and report outstanding safety recalls, software updates, modifications, or service campaigns to ensure customer vehicles are up to date.
- Support quality assurance and continuous improvement initiatives, reporting recurring faults or procedural gaps to drive operational excellence.
- Assist and collaborate with other aftersales team members, including Parts, Service Advisors, and Workshop Control, to ensure seamless service delivery.
- Maintain workshop cleanliness, tool organisation, and compliance with equipment maintenance and calibration protocols.
- Complete vehicle road tests before and after work, ensuring repairs are effective and the customer’s concern is fully resolved.
Requirements:
- Proof of Qualification as a Technician (Trade Test / Red Seal)
- Minimum of Grade 12 / Matric
- Unendorsed, valid Driver’s Licence
- Proven experience as a Vehicle Technician (Volvo brand experience highly advantageous)
- Solid knowledge of vehicle electrical systems
- Proficient in Volvo VIDA diagnostic software and Launch CRM tools (or similar)
- Strong computer literacy and ability to work with modern diagnostic and repair systems
- Demonstrated technical competency and practical workshop proficiency
- Excellent analytical skills and a methodical approach to problem-solving
- High attention to detail and effective time management skills
- In-depth knowledge of fault-finding techniques and the use of diagnostic machines
- Professional communication skills with a strong customer-oriented mindset
#Drive your career forward
If your current experience and skillsets tick majority of the job specification boxes, then:
Apply directly now – Send your CV to *****@*****.co.za
Feel free to contact Hayley directly on 087 265 3364 or send a WhatsApp to 082 442 5410 for more information.
www.********.co.za
www.********.co.za
www.********.co.za
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful.
#Driveyourcareerforward
Submission closing date: No later than 30th May 2025
Click Go Apply to apply online!
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