George: Onsite Support & Installation Technician (POS)

January 3, 2026 Jobs in Eden

Job Description

Key Responsibilities 1. Onsite Support & Troubleshooting Provide onsite technical support during new installations and for escalated service issues. Diagnose and resolve common hardware faults (e.g., printer issues, power failures). Replace defective hardware components when required. 2. Hardware Installation & Setup Install and configure POS terminals, scanners, printers, cash drawers, kitchen displays, etc. Connect devices to networks and ensure correct physical setup. Validate hardware functionality before handover to clients or support teams. 3. Onsite Configuration & Testing Configure BIOS, network settings (e.g., static IPs), and display or printer parameters. Load POS software and assist with client-specific configurations under internal team guidance. Perform thorough testing of all systems to ensure go-live readiness. 4. After-Hours Deployment & Standby Carry out installations during evenings or weekends to reduce client downtime. Participate in a weekly standby rotation to handle urgent onsite or remote issues. Ensure all after-hours activities are properly documented and communicated. 5. Client Liaison & Go-Live Support Act as a professional representative of the company while onsite. Provide basic user orientation and support during go-live phases. Escalate client concerns and technical risks to internal project or support teams. 6. Documentation & Reporting Complete service checklists and installation reports accurately. Submit job notes, photos, and client sign-offs using mobile tools or internal systems. Flag follow-up actions or irregularities to the Installation Coordinator or Team Leader. Additional Responsibilities Collect or return hardware from the office as required. Maintain tools, mobile devices, and company vehicle (if applicable). Participate in technical training or large-scale rollout projects. Minimum Qualifications Grade 12 / Matric A and/or N certification (or equivalent technical experience) Required Experience At least 1 year of IT hardware support or onsite installation experience Experience in POS, retail, or hospitality technology environments is preferred Skills & Competencies Strong technical troubleshooting and problem-solving skills Basic networking knowledge (e.g., switches, routers, Ethernet, IP setup) Effective communication and client interaction abilities Able to work independently, particularly during after-hours periods Excellent time management and attention to detail

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About IT / Computing / Software Jobs in Eden

The IT and computing industry is a vibrant sector in Eden, South Africa, with a growing demand for skilled professionals to drive innovation and technological advancements. Typically, job seekers in this field can expect a strong career foundation in areas such as software development, data analysis, and cybersecurity.

Generally, salaries for IT and computing professionals in Eden fall within broad ranges that vary depending on factors like experience, company size, industry sector, and specific role requirements. While it’s difficult to pinpoint exact figures, salaries often range from R200 000 to R600 000 per annum for entry-level positions, with senior roles commanding higher salary brackets, typically ranging from R500 000 to R1 000 000 per annum or more, depending on the individual’s expertise and industry demands.

Common skills required for IT and computing roles in Eden include proficiency in programming languages such as Java, Python, or C++, knowledge of software development methodologies like Agile or Scrum, experience with data analysis tools like Excel, SQL, or Tableau, understanding of cybersecurity principles, and familiarity with cloud-based technologies. Additionally, skills in areas like mobile app development, artificial intelligence, and machine learning are often sought after.

The IT and computing industry is a common employer across various sectors, including the financial services sector, technology industry, manufacturing sector, and more. These roles can also be found in government institutions, educational establishments, and non-profit organizations. As the digital landscape continues to evolve, it’s essential for job seekers to stay adaptable and committed to ongoing learning and professional development.

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Career progression paths for IT and computing professionals in Eden often involve moving into senior technical roles, taking on leadership positions, or transitioning into management or consulting careers. Many companies also offer opportunities for training and upskilling, allowing employees to expand their skill sets and advance in their careers. With the constant evolution of technology, there is always a need for skilled IT professionals who can drive innovation and growth in various industries.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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