George: Onsite Support & Installation Technician (POS)

Key Responsibilities 1. Onsite Support & Troubleshooting Provide onsite technical support during new installations and for escalated service issues. Diagnose and resolve common hardware faults (e.g., printer issues, power failures). Replace defective hardware components when required. 2. Hardware Installation & Setup Install and configure POS terminals, scanners, printers, cash drawers, kitchen displays, etc. Connect devices to networks and ensure correct physical setup. Validate hardware functionality before handover to clients or support teams. 3. Onsite Configuration & Testing Configure BIOS, network settings (e.g., static IPs), and display or printer parameters. Load POS software and assist with client-specific configurations under internal team guidance. Perform thorough testing of all systems to ensure go-live readiness. 4. After-Hours Deployment & Standby Carry out installations during evenings or weekends to reduce client downtime. Participate in a weekly standby rotation to handle urgent onsite or remote issues. Ensure all after-hours activities are properly documented and communicated. 5. Client Liaison & Go-Live Support Act as a professional representative of the company while onsite. Provide basic user orientation and support during go-live phases. Escalate client concerns and technical risks to internal project or support teams. 6. Documentation & Reporting Complete service checklists and installation reports accurately. Submit job notes, photos, and client sign-offs using mobile tools or internal systems. Flag follow-up actions or irregularities to the Installation Coordinator or Team Leader. Additional Responsibilities Collect or return hardware from the office as required. Maintain tools, mobile devices, and company vehicle (if applicable). Participate in technical training or large-scale rollout projects. Minimum Qualifications Grade 12 / Matric A and/or N certification (or equivalent technical experience) Required Experience At least 1 year of IT hardware support or onsite installation experience Experience in POS, retail, or hospitality technology environments is preferred Skills & Competencies Strong technical troubleshooting and problem-solving skills Basic networking knowledge (e.g., switches, routers, Ethernet, IP setup) Effective communication and client interaction abilities Able to work independently, particularly during after-hours periods Excellent time management and attention to detail