Hermanus: Retail Store Manager

The Store Manager will be responsible for the overall management of the store in Hermanus. This includes driving sales performance, ensuring excellent customer service, leading and developing the team, maintaining operational standards, managing stock, executing visual merchandising, handling administration and reporting, and ensuring compliance with company policies. The role requires adaptability, conflict resolution skills, and fostering a positive and supportive work environment. Candidates must be able to work shifts, weekends, and public holidays. Key Responsibilities: Lead, coach, motivate, and develop the store team to maximise performance Drive sales targets, KPI achievement, and revenue growth Monitor staff performance and support HR processes Manage stock levels, inventory control, and loss prevention Execute and maintain visual merchandising and brand presentation standards Handle store administration, reporting, cash-ups, and banking procedures Resolve conflicts professionally and maintain productive relationships Implement operational improvements and adapt to trading demands Requirements Matric Tertiary qualification in Retail Management or Commerce 3-5 years experience in a supervisory management role within retail Previous exposure within a similar retail environment Must be able to speak and understand Afrikaans Working knowledge of store management systems Basic financial literacy Basic understanding of HR and Industrial Relations practices Computer literate (Microsoft Office – Outlook & Teams) Core Skills Strong communication ability Exceptional customer service orientation Coaching, mentoring & team leadership capability Conflict management & problem-solving ability Relationship-building and staff motivation Presentation & communication skills Planning, forecasting & organisational ability High attention to detail and quality Ability to work under pressure and adapt to change Behavioural Strengths Empathetic & people-focused Confident & decisive Proactive & assertive Professional, respectful & cordial Ethical, fair & transparent in conduct Should you not be contacted within 2 weeks, kindly consider your application unsuccessful.