Stellenbosch: Food and Beverage Operations Manager posted by Wild Dreams Hospitality
Posted on 2025-05-03 00:00:00
| Employer | Wild Dreams Hospitality |
|---|---|
| Category | Food & Beverage |
| Location | Western Cape / Stellenbosch |
Job Summary
CANDIDATE REQUIREMENTS:
- Minimum five years of experience in an F&B operational management role overseeing multiple outlets.
- Proven track record in staff training and development, with the ability to coach and uplift teams to deliver exceptional service.
- Extensive wine and beverage knowledge: understanding of wine lists, bar operations, and beverage menu development.
- Strong leadership and team management skills: must be confident in leading, guiding, and driving a team of long-serving managers and waiters.
- Hands-on operational approach: must lead from the front, ensuring smooth service across all outlets.
- Exceptional organisational and problem-solving skills: the ability to manage multiple priorities effectively.
- Ability to implement and maintain SOPs to ensure consistency and efficiency.
- High-energy, can-do attitude, and proactive mindset.
- Strong knowledge of POS systems, stock control, and cost management.
- Ability to process data and deliver reports using Excel, Micros, and Sage.
- Willing to work flexible hospitality hours, including evenings, weekends, and public holidays.
RESPONSIBILITIES:
- Oversee the daily operations of multiple restaurant outlets and functions, ensuring service delivery.
- Develop and implement training programs for managers, waiters, and bar staff to elevate service standards.
- Recruit, onboard, and train new staff as required to ensure a high-performing and well-integrated team.
- Enhance beverage offerings by curating innovative wine, cocktail, and non-alcoholic drink menus
- Motivate, lead, and coach a team of managers and staff who are well-established in their roles, ensuring continuous growth and performance.
- Uphold and refine service SOPs, ensuring that guest experiences meet the highest hospitality standards.
- Work closely with the culinary team to align wine pairings with the culinary offering and enhance the overall guest experience.
- Take responsibility for stock control, ordering, and cost management to maintain operational efficiency.
- Ensure smooth guest relations and problem resolution in a fast-paced environment.
- Foster a positive, can-do work culture that drives performance, efficiency, and team morale.
- Maintain high hygiene and health and safety standards across all outlets.
This is a live-out role.
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