Qualifications Grade 12 (Matric) required. Diploma or degree in Hospitality Management or similar field preferred. First Aid or Health & Safety certification advantageous. Experience 35 years in a supervisory or managerial hospitality role. Experience in a lodge, hotel, or tourism environment essential. Strong leadership experience managing multiple departments. Guest relations and customer service experience required. Skills & Competencies Leadership and people management skills. Excellent communication and interpersonal abilities. Strong organizational and administrative skills. Ability to multitask and manage a high-pressure environment. Problem-solving and conflict-resolution skills. Knowledge of hospitality systems (PMS, POS, reservation software). Strong attention to detail and commitment to quality service. Personal Attributes Professional, friendly, and guest-oriented. Hands-on, proactive, and adaptable. Able to work long hours, weekends, and holidays as required. Passionate about hospitality, service excellence, and operations.

Qualifications and experience required: Diploma in Hospitality or Lodge Management Minimum 3 5 years Hospitality Management experience in a 5-star boutique operation or Big 5 reserve with in a similar lodge environment; Beverage knowledge Strong Administrative Skills Experience in Purchasing, Stock Control Systems and Stocktakes; Stock Control Experience Hospitality and Service training experience; Code 8 Drivers License