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Hoedspruit: Hospitality Manager

Hoedspruit: Hospitality Manager

Posted on 2025-09-01 00:00:00

Employer Unspecified
Category Catering / hospitality
Location Maruleng  / Hoedspruit

Job Summary

Duties: Ensure that all guests have a tailor-made guest experience that is a world class by understanding their personal needs through interaction. Take full responsibility for the running of the Guest Delight Division including the following: Warm Welcome to all Guests. Ensure the smooth and efficient running of the dining room and boma during service times Understanding personal guests needs through interaction. Building relationships with new and repeat guests. Promote and instil an ethic of guests care and guests Interaction within the Guest Delight Service Team Build upon the existing guests experience to create new ideas and to ensure the product remains fresh and modern Beverage Control: Full responsibility for the running of the beverage stock control division by assisting the Food & Beverage Manager in the following: Implementing and maintaining a daily stock management & control system. Ensure adequate stock levels. Daily administrative functions, stock takes and reconciliation of sales vs charges vs stock use. Purchasing for beverage stock. Receiving of beverage ordered and checking of expiring dates. Stock issues to bars and departments. Storeroom / cellar and fridge control. Weekly administration, invoices and GRVs. Ensure that the bars and cellar is well stocked. Knowledge of stock items. Monthly stocktakes and submitting of the information within deadlines. Meet or exceed sales targets. Assisting management with administrative duties. Management of the Guest Delight Service Team: Inspire, stimulate and lead the team. Develop your teams and individuals. Ensure the right people are in the right positions. Ensure your team is guest focused. Promote and instil a passion for going the extra mile Develop a learning culture within the team Recognise great guest feedback and deal with negative guest feedback constructively. All staff to be trained in their areas of responsibility and to attend regular training workshops. Manage Performance. Manage the teams leave cycle and annual leave. Other: Work closely with the guest delight food division to ensure that great service is offered that exceeds guests expectations. Assisting at Front of House during guests arrivals or departures or lodge site inspections

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Hoedspruit: Hospitality Manager

Hoedspruit: Hospitality Manager

Posted on 2025-08-26 00:00:00

Employer Unspecified
Category Catering / hospitality
Location Maruleng  / Hoedspruit

Job Summary

This role calls for a dynamic hospitality professional to lead guest experience operations at a luxury game lodge. With a strong focus on personalized service, beverage stock control, and team development, the Hospitality Manager ensures every guest feels genuinely welcomed and pampered. The position blends hands-on leadership with administrative precision, ideal for someone passionate about food, wine, and creating unforgettable safari moments. Candidate Requirements: Diploma in Hospitality or Lodge Management 3 5 years experience in a 5-star boutique lodge or Big 5 reserve Strong beverage knowledge Proven administrative and stock control skills Experience in purchasing, stock management systems, and conducting stocktakes Hospitality and service training experience Valid Code 8 Drivers License and own vehicle Proficiency in stock control and beverage management Basic accounting and analytical skills High attention to detail and organizational ability Computer literacy (PAN knowledge is a plus) Candidate Responsibilities: Deliver personalized, world-class guest interactions Ensure smooth operation of all dining experiences: breakfast, lunch, high tea, dinner, bush dinners, and drink stops Build rapport with guests and foster repeat visits Lead the Guest Delight team with a focus on warmth, care, and attention to detail Collaborate with food service teams to exceed expectations Oversee beverage stock control systems and purchasing Monitor stock levels, expiry dates, and reconcile usage vs sales Manage storerooms, fridges, and cellar readiness Conduct monthly stocktakes and meet sales targets Handle weekly administration, invoices, and GRVs Live-in position with meals, pension fund, and structured leave cycle (21 days on, 7 days off)

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