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Hoedspruit: Receptionist posted by Wild Dreams Hospitality

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Job Description

This is a premier safari portfolio, managing high-end lodges and offering luxury wildlife experiences. This role is ideal for someone with previous Lodge experience.

Core Criteria:

  • Matric required, with Diploma or equivalent in Hospitality (preferred)
  • Minimum of 2 years’ experience in a similar front-of-house or reception role, preferably within a high-end lodge or hotel environment
  • Computer literacy essential, including MS Office, reservation systems and POS platforms
  • Solid understanding of guest service standards
  • Strong adherence to procedures
  • Proven experience with stock control and administrative processes
  • Strong customer service ethos, with the ability to handle challenging situations calmly and professionally
  • Excellent attention to detail and organisational ability
  • Confident verbal and written communication skills

Core Responsibilities:

  • Act as the first point of contact for guests, ensuring a warm, professional welcome and smooth check-in and check-out processes
  • Handle front desk operations, including incoming calls, guest queries, and requests
  • Provide accurate information and assistance to guests, ensuring an exceptional guest experience at all times
  • Handle payments, billing, and associated administrative duties with accuracy
  • Maintain a positive, approachable, and professional presence at the front desk
  • Prioritise tasks effectively and work independently with strong planning skills
  • Take initiative and adopt a proactive, solution-oriented approach to daily tasks
  • Support the wider lodge team to uphold the lodge’s high service standards
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On Offer:

  • Market-related monthly package, commensurate with experience and qualifications
  • On-site accommodation and laundry provided
  • Roster: 3 weeks on / 1 week off
  • Annual Leave: 15 days per annum
  • Live-in position based at the lodge in Hoedspruit, Limpopo Province
  • As this is a hospitality role, flexibility to work irregular hours, including weekends, public holidays, and evenings is required



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