Job Description
About the Role
Luxury Hospitality Group, based in Hout Bay, is seeking a skilled Reservationist to join their central reservations team. As a key member of the team, you will play a pivotal role in creating a positive first impression and facilitating a seamless reservation experience for our guests.
Key Responsibilities
- Assist guests with making room reservations via phone, email, or in person.
- Check room availability and provide accurate information to guests.
- Inform guests about room rates, packages, and special offers.
- Maintain excellent relationships with operators and agents.
- Ensure expertise on all property information is always maintained.
- Enter reservation details into the Benson system accurately and completely.
- Communicate with guests to confirm reservations, answer questions, and provide information.
- Address booking modifications, cancellations, and special requests, in accordance with policy and procedure.
- Upsell other properties in the group.
Requirements
- Grade 12 Tertiary qualification in Hospitality & Tourism preferred.
- Minimum of 5 years experience in a central reservations role is essential.
- Customer service qualification advantageous.
- Strong customer service and communication skills.
- Proven track record of being able to handle guest inquiries, concerns, and unexpected situations.
- Availability to work office hours: 08:30 – 16:30 Monday to Friday, with a weekend telephonic standby rotation.
Qualifications
- Grade 12
Salary & Benefits
Attractive incentive structure, Provident fund, small medical aid contribution.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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