IT Support Engineer Join a growing remote-first business supporting modern Microsoft cloud environments and endpoint infrastructure. Remote (South Africa) | R40 000 R45 000 | UK Hours (9 am 6 pm) About Our Client Our client is a UK-based business focused on delivering a modern, secure, and highly efficient IT environment across a remote-first workforce. They are investing heavily in improving internal IT operations, endpoint management, user experience, and support processes. This is an opportunity to join a collaborative and technically progressive environment where you will play a key role in both day-to-day support and the continuous improvement of the wider IT function. The Role: IT Support Engineer The IT Support Engineer will take ownership of daily IT support operations across the business, acting as the first point of [contact details removed] and ensuring support requests are managed through to resolution. This is a hands-on support role covering Microsoft 365, Intune, Azure Virtual Desktop, Windows devices, mobile support, and endpoint management. Alongside core support responsibilities, you will contribute to improving tooling, processes, documentation, endpoint compliance, and the overall user support experience across the business. Key Responsibilities 35 years of experience in IT support or service desk environments Own day-to-day IT support across the business and manage tickets through to resolution Troubleshoot user issues across Windows, Microsoft Teams, Outlook, OneDrive, and SharePoint Deliver onboarding for new starters, including device setup, MFA, Microsoft 365 access, and first-day support Manage leaver processes, licence updates, user accounts, and group membership changes Support Intune-enrolled Windows and mobile devices, including enrolment, compliance, and patching support Maintain accurate records of users, devices, and allocated equipment Escalate infrastructure, security, permissions, and policy-related issues where required Raise and track issues with third-party vendors Maintain clear communication, accurate ticket notes, and strong user follow-up in a remote support environment Support secure networking initiatives across client sites Contribute to endpoint compliance, patching processes, documentation, ticketing processes, and knowledge base improvements Support the continuous improvement of internal tooling and user experience About You 35 years of hands-on IT support experience Strong experience supporting Microsoft 365 environments Experience with Intune / Endpoint Manager Strong Windows 10/11 support experience Experience supporting Android and iOS business mobile devices Experience supporting SharePoint, OneDrive, and Microsoft Teams Exposure to Azure Virtual Desktop support Experience using remote support tools such as TeamViewer Understanding of cybersecurity best practices Experience working in a remote support environment Very reliable, high-speed internet connection Clear and confident communication skills Strong organisational skills with excellent attention to detail Ability to take ownership while understanding when to escalate Proactive mindset with a willingness to learn and improve Interest in developing skills across Microsoft cloud technologies and modern IT tooling

Company and Job Description A growing managed services environment is expanding its technical support team and is looking for skilled NOC and IT Support Engineers to join an office‑based operation in the Western Cape. These roles are ideal for engineers who enjoy solving complex issues, working with modern Microsoft technologies, and taking ownership of incidents from start to finish. You will be part of a collaborative support function that works across multiple client environments, supporting critical systems, infrastructure, and security operations. The role offers exposure to cloud platforms, identity management, endpoint security, and proactive monitoring within a fast‑paced support landscape. If you thrive in an environment that values accountability, technical growth, and service quality, this opportunity offers long‑term career progression and hands‑on experience with modern IT environments. Key Responsibilities: Own support tickets through the full lifecycle, ensuring accurate troubleshooting, updates, and resolution Provide remote support across Windows environments, servers, and Microsoft cloud platforms Support identity and access management, including user administration and access controls Assist with endpoint management, patching, compliance, and security tooling Investigate and escalate security‑related incidents and alerts where required Support networking fundamentals, including connectivity, VPN access, and firewall rules Maintain clear technical documentation, configurations, and standard operating procedures Work closely with internal teams and third‑party vendors to improve service delivery Job Experience and Skills Required: Relevant IT qualification or Diploma (Degree advantageous) Proven experience in IT support or NOC environments 35 years experience for L2 support roles or 5 years for senior escalation roles Strong Windows desktop and server support experience Exposure to Microsoft 365, Azure fundamentals, and Active Directory / Entra ID Understanding of networking concepts such as DNS, DHCP, VPNs, and routing Security awareness, including MFA, access controls, and endpoint protection Basic scripting or automation experience, preferably using PowerShell Willingness to work shifts in an office‑based support environment: 08:00 17:00, 12:00 21:00 and 15:00 00:00 South African citizenship or permanent residency, with a clear criminal record Valid drivers license and reliable transport Apply Now!