Applicants must have the following requirements:Must have a Bachelors Degree or Diploma or higher qualification in Mechanical or Electrical Engineering, or a Management-related field.Must have at least 5 years of senior management experience in a service and sales-driven organisation.Must have strong customer orientation with a proven track record in service management.Must have hands-on experience as a technician, either in the field or in a workshop environment. Must have strong leadership skills.If you don't hear back from us within two weeks, please consider your application unsuccessful.

Key Responsibilities Leading technical support, customer service, commissioning, and repair operations Ensuring SLA compliance, fast response times, and high service quality Overseeing 24/7 standby support and defining operational response standards Managing quality control processes across manufacturing, testing, and field operations Driving fault analysis and ensuring continuous feedback to engineering/R&D Overseeing network commissioning, maintenance, and performance monitoring Managing repair workflows with a target 3-day turnaround time Implementing and improving departmental systems, policies, and procedures Ensuring accurate stock control, reporting, and risk management Leading training, skills development, and customer training programmes Managing reporting functions including weekly and EXCO-level reports Leading recruitment, performance management, and team development Minimum Requirements Strong technical background in electronic systems and/or network infrastructure Experience in Alarm systems will be at an advantage, Proven experience in technical service management or senior operational leadership Experience in quality control, fault analysis, and process improvement Strong understanding of service operations and SLA-driven environments Excellent leadership, communication, and stakeholder management skills Strong analytical, reporting, and problem-solving ability Ability to manage cross-functional teams in a fast-paced environment

Technical Service Manager A leading specialist in supplying, maintaining, and repairing pumps and dispensers across retail forecourts, commercial outlets, and consumer fuel points is seeking a Technical Service Manager at their premises in Midrand, Gauteng For the position you would be required to have: National Diploma in Mechanical Engineering or equivalent Strong basic technical and engineering abilities. Proven troubleshooting abilities and engineering knowledge. Demonstrate leadership through effective interaction and communication with clients, peers and members of supervisory and management levels. Minimum of 5 years’ working experience managing a team of at least 10 technical resources Sound understanding of an array of tools and technical equipment. Microsoft Office competent Skills Required (but not limited to these only) Strong experience in technical service and fuel station operations management Proven track record in performance management and operational efficiency improvement Skilled in conducting internal audits to ensure compliance with company policies, safety standards, and operational procedures Experienced in customer relationship management and maintaining high service delivery standards Proficient in analysing operational and performance data to identify trends, risks, and improvement opportunities Experienced in preparing professional operational, technical, and management reports Ability to coordinate maintenance activities and ensure minimal operational downtime Strong leadership and team management skills with experience supervising staff and contractors Knowledge of health, safety, and environmental compliance within fuel retail and technical environments Excellent problem-solving, communication, and decision-making abilities Proficient in Microsoft Office, reporting systems, and data analysis tools Please apply online or [contact details removed] 021 – 531 2015 for more information.