Johannesburg: Administrator: Service Advisor posted by Motus Corporation

Job Title: Administrator: Service Advisor Location: Hyundai Fourways We are seeking a dedicated and organized individual to join our team as an Administrator: Service Advisor. The successful candidate will be responsible for assisting with administrative tasks related to the service department and providing excellent customer service to clients. Key Responsibilities: – Greet customers and provide them with information about services offered – Schedule appointments for customers and technicians – Answer phone calls and emails in a timely manner – Maintain accurate records of customer interactions and service appointments – Provide quotes and estimates to customers for service work – Handle customer complaints and concerns in a professional and diplomatic manner – Collaborate with technicians to ensure that service appointments run smoothly – Conduct follow-up calls to ensure customer satisfaction Requirements: – High school diploma or equivalent – Proven experience in a customer service role – Strong communication skills, both verbal and written – Excellent organizational skills and attention to detail – Ability to multitask and prioritize tasks effectively – Proficiency in Microsoft Office applications – Knowledge of automotive service and repair terminology is a plus This is a full-time position with competitive compensation and benefits. If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.