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Johannesburg: Administrator ( Temporary) posted by Cre8work!

Johannesburg: Administrator ( Temporary) posted by Cre8work!

Posted on 2025-07-31 00:00:00

Employer Cre8work!
Category FMCG Retail
Location Gauteng  / Johannesburg

Job Summary

NAME OF ROLE: Administrator (4 Months)

DEPARTMENT: Operation: Branch

PURPOSE OF JOB:

  • Control the effective and accurate data capture into company based control platforms.
  • Plan and execute the paperwork to ensure efficient traceability.
  • Ensure the company maintains a high efficiency on turnaround of customer and despatch function within the company.

KEY PERFORMANCE AREAS:

This position will be responsible for the following 4 Key Performance Areas:

  • Financial KPI: Ensure Zero stock loss.
  • Customer KPI: To ensure customer service is maintained and achieved.
  • Operational KPI: To ensure all processes are followed and despatching service is always upheld.
  • Learn & Grow KPI: To ensure you are performing to expectation, are competent, and equipped to perform
  • their duties.

KEY PERFORMANCE AREA (RESPONSIBILITIES) MEASURE

Financial Responsibilities

  • Maintain processes relating to branch operational expenses.
  • Complete monthly grocery and stationery stock take.
  • Maintain and monitor register for all pre-printed ATT company stationery.
  • Monitor consumables MIN-MAX and submit for re-ordering.
  • Ensure customer invoicing is correct as per SOP.
  • Submit petty cash recon to BM weekly.
  • Receipt card payments accurately.

Customer Responsibilities

1.Invoicing

  • Initiate investigation on queries arising due to incorrect loading and invoicing, by receiving the query and highlighting to the AM/BM.

Customer Escalation and Exceptions

  • Acknowledge Salesforce query and work order cases immediately and follow ups to be done asap.
  • Manage branch Salesforce dashboard by acknowledging receipt and actioning.
  • Ensure that all open queries are resolved and closed within seven working days.

Customer service

  • Answer all calls within two rings.
  • Resolve all telephonic queries and/or escalate to BM or AM where necessary.
  • Maintain a professional and welcoming environment.
  • Assist walk-in customers with collections of stock and customer queries by obtaining the invoice from the customer/ courier.
  • Ensure that Dispatch receives the invoice and picks the order for the customer/ courier.
  • Monitor the TAT for customer/courier to obtain his order.
  • Where collection times are not adhered to, escalate to AM/BM

Internal customer service

  • Provide inter-departmental document support timeously.

Operational Responsibilities

Administration

  • Prepare container receiving documentation and share with Stock controller.
  • Send the Received container documentation to the GRV department.
  • Manage physical and digital filing of all branch documents.
  • Archiving of previous months paperwork.
  • Prepares the monthly stocktake sheets and captures stock take data on the day.
  • Upload paperwork on Salesforce for credit cases within 3 days of receipt of stock.
  • Update Control sheet (Cloud) for IBTs and Picking slips.
  • Ensure that cash sales are balanced daily for the client.
  • Ensure IBTs are received and paperwork filed.
  • Credits to be done daily and given to Manager to sign off by COB.
  • Assisting BM to obtain quotes as and when required.
  • Petty Cash-manage float, submit petty cash every Thursday.
  • Oversee forklift fitments and ensure all fitments are concluded within specified timeframe.
  • Check the daily collection tray for cash sales and if the order has not been collected, arrange a credit note.
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Invoicing

  • Ensure all details are correct when picking slips are printed for all invoices and checked on clients online control sheet.
  • Ensure all PODs are returned and trip sheets are signed off as per SOP.
  • Investigate all outstanding PODs and highlight reasons with BM every Monday.
  • Audit forklift Fitment job cards and ensure are correctly completed and signed off.
  • Verify Forklift fitment job cards against invoice to ensure accuracy.
  • Scan to Contact Centre so that the case can be closed.
  • Upload PODs to DMS within 48 hours of receipt.

Housekeeping

  • Ensure that workspace is kept clean, neat, and tidy.
  • Contribute to general branch housekeeping.

Learn & Grow Responsibilities

  • Cross-skilling
  • Pursue opportunities to gain experience and upskill in other roles/senior roles.
  • Learning and Development
  • Attend all relevant training programmes that have been assigned to you and engage and participate in companywide learning initiatives within time limits.
  • Innovation
  • Identify potential process enhancements and or innovative ideas to propel the business and/or operations.

MINIMUM REQUIREMENTS / QUALIFICATIONS AND/OR EXPERIENCE

  • Matric
  • Min 2 years Admin experience
  • MS Office Suite with strong excel capabilities
  • Basic understanding of an ERP system
  • Experience in the tyre industry advantageous but not compulsory
  • Willingness to work extended hours and overtime i.e., stock takes on Saturdays

Knowledge:

  • Microsoft Office Suite
  • Invoicing
  • Use of CRM system
  • Query management
  • ERP system
  • Basic understanding of stock control
  • Office management
  • Reception

Skills

  • Effective communication
  • Customer service management
  • Problem solving 8. Process management
  • Time management
  • Telephone etiquette
  • Ability to organise your workload effectively and efficiently
  • Ability to navigate complex situations
  • Team collaboration/ diverse teams
  • Stakeholder engagement
  • Interpersonal

Attitude /Behavioural Requirements (Compulsory):

  • Act with honesty and integrity Make ethical decisions when engaging with internal and external clients keeping organisational goals and objectives in mind.
  • Respect each other Maintain respect in all interactions.
  • Treat all stakeholders fairly and equitably.
  • Serve our customer Maintain a customer centric approach
  • Team player Support your own team objectives.
  • Collaborate with other teams to create constructive interaction in the organisation and achieve organisational goals
  • Lead by example Be a role model and set an example that inspires others by upholding our Culture Pillars. Be pro-active and solution driven.
  • Be committed to learning Share knowledge and expertise. Liberate the best in your people by providing learning opportunities, upskilling, coaching and mentorship. Support the learning strategy and goals of the business.
  • Be focused, determined and 100% accountable Take accountability for mistakes and errors and find solutions to mitigate risk
  • Prioritise work efficiency Look for innovate ways to promote continuous development and process efficiencies within the business.

Job Tools:

  • PC, multifunctional printer, and email
  • SOPs
  • Client’s Online, Document Management System (DMS)
  • Telephone
  • Sage and Salesforce.
  • Business network & Wi-Fi access

Click Go Apply to apply online!

View Job  South Africa: Senior Tester posted by Goldman Tech

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