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Johannesburg: JP 15156 – Customer Services Manager (Manufacturing)

Johannesburg: JP 15156 – Customer Services Manager (Manufacturing)

Posted on 2025-04-17 00:00:00

Employer Unspecified
Category HR & recruitment
Location Gauteng  / Johannesburg

Job Summary

Employer Description Our client is a leading Food Manufacturer Job Description Liaise with the Production Units and third parties to provide services to supply raw materials and/or products. Co-ordinate and motivate staff as required. 1.Provide efficient support service Manage the daily running of services Set and meet performance targets for speed, efficiency and quality Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues Plan and manage change Maintain an up-to-date knowledge of developments and involvement in or of networks Forecast and analyse data against budget figures on a weekly and/or monthly basis 2.Effective people management of customer service support staff Plan and develop staff recruitment, and liaise with HR staff Review of the performance of staff Identify staff training needs and plan training sessions Organise staffing, including shift patterns and the number of staff required to meet demand Develop, implement and review core responsibilities and tasks Coach, motivate and retain staff and co-ordinate bonuses, reward and incentive schemes Improve performance by raising efficiency and sourcing new equipment to enable this e.g. new products 3.Leadership Manage the section within time and budget Plan, select, develop and maintain suitable manpower capabilities for the function Develop, lead and maintain a motivated and high-performance team Identify and timeously address functional related problems and opportunities Build and maintain relationships with stakeholders Ensure compliance with relevant legal and statutory requirements and internationally accepted environmental, health, safety and quality standards. Qualifications Bachelors degree in business administration, management, or a related field. Skills 2 3 years Customer Services experience at middle management level within a factory environment Leading and supervising Persuading and influencing Planning and organizing Delivering results and meeting customer expectations People management Creating and innovating Entrepreneurial and commercial thinking Driving accountability Building and maintaining stakeholder relationships Salary/Package R35,000-R60,000 CTC pm Benefits TBC

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