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Johannesburg: Call Centre Team Leader

Johannesburg: Call Centre Team Leader

Posted on 2025-04-26 00:00:00

Employer Unspecified
Category Customer service / support
Location Gauteng  / Johannesburg

Job Summary

Developing key client relationship and maintaining current relationships, with Melrose Arch Tenants Logging of all Maintenance Related Issues Logging of all Security Related Issues Controlling Service Contractors Assisting Patrons/Visitors/Tenants/Contractors/Delivery Personnel with inquiries Recording of CCIMS Building Inspections Tenant Courtesy Calls Recording of Retail Opening and Closing Times Emergency Assistance Ensure processes and systems are in place to maintain and improve customer service delivery; Ensure that the company complies with relevant legislation and other similar requirements; Administration reporting and logistics: Achieve target from time to time identified measures; Preferred qualifications/attributes/skills: Monthly and weekly reports Investigation Reports and Crime Register Preferred Qualifications/Attributes/Skills: Grade 12 (Matric) qualification or relevant qualifications; Relevant experience in a similar position; Good interpersonal skills and strong administration skills; A good working knowledge of MS Office (Word, Excel and outlook); Must be able to work under pressure, meet deadlines and adapt to regular change; Clean disciplinary, criminal and credit record; Drivers licence and own reliable transport; A vision and understanding of audible filling for ISO Audits;

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