Johannesburg: Chief Retail Officer/Head of Retail (EE) (JHB) posted by Datafin
Posted on 2025-07-15 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Johannesburg – Gauteng – South Africa
- Develop and execute the national retail strategy aligned with business objectives.
- Drive the merchandise assortment as well as plan the flow of merchandise by using the data provided in the business.
- Analyse market trends, customer behaviours, and competitor activities to inform decision-making.
- Work closely with Regional Managers to ensure effective strategy implementation.
- Foster a culture of accountability, excellence, and diversity across all regions.
- Act as a role model and mentor, particularly for underrepresented groups.
- Oversee all aspects of retail operations, including store performance, customer experience, and sales growth.
- Implement best practices in inventory management, merchandising, and compliance.
- Monitor and report on KPIs such as sales, profitability, and customer satisfaction.
- Lead, mentor, and develop a diverse team of Regional Managers and store teams.
- Drive employee engagement through training and leadership development, emphasizing opportunities for women of colour.
- Promote a supportive and inclusive work environment.
- Ensure consistent delivery of exceptional customer service across all stores.
- Develop initiatives to enhance the in-store experience and build customer loyalty.
- Identify opportunities for innovation in product offerings, store design, and technology.
- Drive initiatives to expand market share and strengthen brand positioning.
- Bachelors Degree in Business Management, Retail Management, or related field (MBA preferred).
- Minimum 810 years experience in Senior Retail Management roles.
- Proven track record in developing and implementing successful retail strategies.
- Strong leadership skills with experience managing large, diverse teams.
- Deep understanding of South Africas retail landscape and consumer trends.
- Excellent analytical and data-driven decision-making skills.
- Strong interpersonal skills for effective collaboration across diverse teams.
- Results-oriented mindset with a focus on measurable outcomes.
- Demonstrated commitment to empowerment, transformation, and diversity in the workplace.
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