Job Description:

Client Relations Manager

REPORTS TO:

Head of Operations

OCCUPATIONAL LEVEL:

Middle Management

FUNCTIONAL AREA:

SDC Skills Sales

COMPANY:

The Skills Development Corporation (Pty) Ltd

LOCATION:

24 Achter Road, Paulshof, Sandton, 2191

Key Role Purpose

Leads and manages a sales team to achieve company revenue targets by developing and implementing sales strategies, managing the sales pipeline, recruiting and training sales representatives, and motivating the team to generate leads and build client relationships.

Understanding client needs, communicating effectively, and acting as a liaison between clients and internal teams.

Retain existing clients and drive new business growth.

Key Outcomes

Leadership and Team Management

Sales strategy and planning

Sales performance and reporting

Client Relations and Business Development

Meeting and Project Management

Client proposal

Training & Development

General Duties

Role Requirement

Essence of the role/Key Accountabilities

Key Activities

Leadership and Team Management

Overseeing the daily operations of the sales team, including managing the sales pipeline, coaching and mentoring sales representatives, and addressing performance issues

Identifying, interviewing, and hiring new sales team members who meet the company’s requirements

Providing ongoing training and development opportunities for sales representatives to enhance their skills and knowledge

Sales strategy and planning

Identifying and developing effective sales strategies, tactics, and processes to drive sales and achieve revenue goals

Establishing realistic and achievable sales goals and quotas for individual sales representatives and the overall team

Tracking and managing the sales pipeline to identify opportunities, forecast sales, and prioritize leads

Creating and implementing comprehensive sales plans that align with the company’s overall business strategy

Sales performance and reporting

Regularly tracking and analysing sales performance data, identifying areas for improvement, and adjusting sales strategies as needed

Generating reports on sales activity, analysing performance metrics, and providing regular forecasts of future sales

Developing and managing the sales budget, ensuring that resources are allocated effectively to support sales efforts

Client Relations and Business Development

Developing and maintaining strong relationships with key clients, understanding their needs, and ensuring their satisfaction

Developing and implementing strategies to generate new leads and opportunities

Collaborating with marketing, product development, and other departments to ensure alignment and support for sales efforts

Managing communications between key clients and internal teams

Coordinate with company operations so that the clients expectations are met

Develop initiatives to increase client satisfaction and retention

Negotiating contracts with clients and establishing timeline of performance

Meeting and Project Management

Coordinate diaries of the sales team and self

Conclude meeting/s with new, potential and existing clients

Understand the needs and requirements of all new and potential clients

Presentation of current offer/s to all new and potential clients

Agree on proposal terms:

Number of learners

Demographics

Onsite or offsite solution

Qualification

Payment terms

Start date

Appointments for all renewals must be set on the basis listed below:

For all SDC clients, irrespective of where the client is based, one client visit needs to be done per year, over and above the renewal meeting as stated above

All client renewal visits must be set within a minimum period of 60 Days before the completion of the clients current program

All renewal documentation must be completed no later than one (1) month before the completion of the clients current program

Act as the key interface between the client and all relevant departments

Manage a clients project/s from beginning to end

Maintain and update client contact records

Meeting all client needs and deliverables according to proposed timelines

Client Proposal

Complete a skills analysis for new/potential clients

Draft and populate proposal as per the proposed terms discussed in the meeting

Forward prepared proposal through to client with additional information required

Follow up on the proposal after two (2) days, if the client has accepted or not

If the proposal is accepted, receive the signed proposal from the client, with the supporting documents:

Tax Clearance

Company Registration Documents

Fixed Term Contract/s

Letter of Delegation (if applicable)

Distribution of induction email to the various departments (Sourcing, Projects, Operations, Admin, Facilitation, Finance and SETA Liaison)

The induction email content forwarded to all HODs, include:

The signed proposal and supporting documents

Demographics

Qualification

Contract dates

Fixed Term Contract template

Invoice terms

Hosting of learner

Payroll due date

Workplace Health Plan (WHP)

Training & Development

Keep up to date with legislative requirements on the B-BBEE Act, Skills Development Act, Skills Development Levies Act, The Income Tax Act, and any other Act as required for the completion of this Role

Continuously train and develop all the sales team and associates of the company

Host a Skills Development Workshop annually

General Duties

Complete all tender applications for and behalf of the company

Ensure all Service Level Agreements are completed, signed and stored

Represent the organisation at sales and marketing conventions, trade exhibitions and other forums

Complete monthly payment schedules for finance department

Complete Supplier & Enterprise Development Contracts and reconciliations for loans

Complete Sales team commission recons monthly

Assist clients with information required for their B-BBEE Audit

Bi-weekly meetings with all HODs

Job Specific Requirements

Competencies (Knowledge, skills and attributes)

Competency / Performance Drivers

Technical / Professional Expertise

Able to multi-task, prioritize and manage time efficiently

Goal-orientated, organised team player

Encouraging to team/staff, able to mentor and lead

Excellent verbal and written communication skills

Have excellent people skills and intuitive to clients business needs

Highly self-motivated and self-directed

Delivering Results and Meeting Client Expectations

Knowledge and understanding of various legislation

Problem solving skills

Ability to function independently and under

pressure and commit to deadlines

Computer Literacy, with emphasis on Excel skills

Strong negotiation skills, with ability follow through on client contracts

Proven results of delivering client solutions and meeting sales goals

Knowledge and understanding of The BBBEE Act, The Skills Development & Skills Development Levies Act, The Income Tax Act, The New Minimum Wage Act, The Employment Equity Act, The Codes of Good Practice on People with Disabilities

Acquire a thorough knowledge and understanding of key client needs and requirements

Qualifications

Minimum

National Diploma in Sales and Marketing

Business Administration

Client Relationship Management

Communications

Ideal

BCom Degree in business commerce, such as Sales and Marketing or Finance

MDP B-BBEE

Experience

Minimum

3/4 years relevant managerial experience, with at least 3 years at middle management level

Proven track record of sales successes

Proven track record of meeting targets and generating new business

Ideal

A minimum of 5 years experience, at senior management level with full competence as a Client Relations Manager/Sales Manager

Remuneration

Basic Salary R35 000,00 to R50 000,00 (negotiable dependant on experience)

Commission earned – paid monthly with salary package, dependant on monthly targets achieved

Provident fund, disability & risk benefit after 6 months permanent employment fully company funded

Disclaimer

The above job profile is intended to describe in general the nature and level of work performed by employees of the company assigned to this job role. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. The Skills Development Corporation reserves the right to amend and change responsibilities to meet the needs of the business as necessary.

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