Johannesburg: Client Support Specialist

January 28, 2026 Jobs in Central Johannesburg

Job Description

About the Role

We are seeking a highly skilled Client Support Specialist to join our team in Johannesburg. As a key member of our client support team, you will be responsible for resolving escalated client queries, providing technical insight, and contributing to service improvement through proactive analysis.

Key Responsibilities

Resolve escalated client support queries in line with defined service standards and turnaround times.
Log and manage support cases accurately and in real time.
Handle product and technical escalations requiring deeper investigation.
Analyse data (including SQL queries where required) to identify inconsistencies and root causes.
Actively manage and prioritise a backlog of complex cases to ensure timely resolution.
Identify recurring issues or trends and escalate potential systemic risks.
Support peers and contribute to overall team effectiveness.

Requirements

Matric (tertiary qualification preferred).
Minimum 2 years client service experience within healthcare and/or IT environments.
Experience training clients on software products.
Strong analytical and problem-solving capability.
Proficiency in English and at least one other official language.
SQL knowledge and understanding of the private medical industry are advantageous.

Qualifications

Matric

Salary & Benefits

The final remuneration package will be based on market standards, considering your qualifications, skills, and experience.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

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Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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