Job Title: Commercial & Retail Portfolio Manager Key performance areas: Job output: 1. Unit Sales and Marketing To promote properties to optimise occupancy by collecting market data, implementing marketing activities, supporting promotion of the property, tracking impact of marketing initiatives and providing feedback weekly and as required To manage retail and commercial letting by identifying and securing tenants in line with the desired tenant mix and negotiating and concluding leases and lease renewals as required To support asset management by collecting and analysing market related data, monitoring competitor activity, providing input to sales and leasing plans, providing input on strategy implementation and making recommendations and inputs into marketing and sales strategies monthly and as required 2. Stakeholder Relationship Management To build relationships with retail and commercial tenants by understanding their requirements, addressing their queries, resolving outstanding issues, escalating complex issues and providing feedback and ongoing communication monthly and as required To build and maintain relationships with law enforcement, community organisations and community leaders by engaging with them, providing input and feedback on relevant matters, identifying areas of potential conflict and addressing these monthly and as required To collaborate with CIDs by participating in CID structures, contributing to CID initiatives and projects, identifying and reporting on requirements toimprove areas, raising concerns and providing feedback monthly and as required 3.Energy Efficiency To optimise energy efficiency by monitoring energy consumption, identifying opportunities for improved efficiencies and cost savings, developing plans and implementing them as required To execute energy conservation initiatives by liaising with stakeholders, agreeing actions, communicating energy saving plans, following up on implementation, identifying challenges and implementing corrective action monthly and as required 4.Billing, Collections and Lease Administration To supervise retail and commercial tenant invoice generation and distribution by reviewing invoices to confirm accurate loading of charges, identifying anomalies, overseeing correction of tenant invoices and confirming distribution of invoices monthly and as required To optimise utilities recoveries by confirming charges in line with the lease conditions, monitoring utilities recoveries, identifying areas of under-recoveries and implementing corrective action monthly and as required To optimise collection of rentals by drawing aged analysis of retail and commercial tenants, identifying tenants in arrears, engaging with tenants to facilitate collection of rental, negotiating and securing payment arrangements and monitoring payments in line with agreements monthly and as required To support collection of arrears by sourcing documentation, answering queries and providing support as necessary To audit lease compliance by reviewing lease terms, confirming compliance with lease conditions, identifying anomalies and engaging with tenants to address any non-compliances twice a year and as required To implement relevant systems and processes by understanding the policy and procedure and implementing the systems as required To improve system efficiencies by identifying areas for improvement, recommending changes, implementing approved changes and monitoring efficiency impacts as required. 5.Financial Review To monitor financial performance against budget by tracking revenue and expenditure, identifying anomalies and implementing corrective action monthly and as required To support budgeting processes by providing input into expense control and cash flow requirements, reviewing and providing suggested amendments to budgets and engaging with Asset Management to understand budget impacts on property performance monthly and as required 6.Reporting To generate formal reports for portfolio meetings by extracting and interpreting building data from the property management systems monthly. To generate informal reports by extracting and interpreting building data from the property management systems as required. Salary: The salary for this position will be competitive and commensurate with experience and qualifications. Location: This position will be based at our office location with the possibility of remote work options. Application: To apply for this position, please submit your resume, cover letter, and any relevant certifications or qualifications to [contact information]. We look forward to hearing from you. Qualifications: NQF 6 in Property Management, Business and/or Operations is required Functional experience: 5 years experience in commercial property management is essential IT software knowledge: Word Excel PowerPoint Property Mgt System Sharepoint CRM Basic KEY RELATIONSHIPS Stakeholders COMPETENCIES Technical / functional competencies: Marketing Leasing Budgeting Accounting Generic competencies: Data analysis and interpretation Stakeholder management Customer service Negotiation Conflict management Written and verbal communication Problem solving Interpersonal skills Planning and organising
