Johannesburg: Conversion Assistant / Call Centre Administrator

January 13, 2026 Jobs in Central Johannesburg

Job Description

The role focuses on ensuring smooth workflow across the conversion department through effective coordination, data management, reporting, and communication. The incumbent assists in maintaining compliance, preparing reports, managing schedules, and facilitating efficient execution of conversion strategies and sales operations. Key responsibilities: 1. Administrative Support Assist with preparation of daily, weekly, and monthly reports. Maintain and update team rosters, attendance, and leave tracking. Draft internal communications, memos, and meeting notes. Coordinate scheduling for team briefings, meetings, and training. 2. Data and CRM Management Capture and update lead and conversion data accurately in CRM systems. Assist with monitoring of agent performance data. Ensure data accuracy and compliance with internal policies. 3. Reporting and Analytics Compile basic performance and compliance reports for management. Track KPIs such as FTDs, conversion ratios, and lead performance. Assist with presentations and data summaries for management meetings. 4. Operational Coordination Support daily floor operations and assist with task follow-ups. Liaise with other departments (QA, Retention, Training, IT) for administrative requests. Assist with onboarding documentation and training coordination for new staff. 5. Compliance and Quality Support Maintain filing and documentation in line with compliance requirements. Support the Floor Manager in ensuring adherence to scripts and procedures. Record and track compliance incidents or breaches for reporting purposes. Required education/training: Matric / Grade 12 (essential) Certificate or Diploma in Business Administration, Sales Support, or related field (advantageous) Computer literacy (MS Office Suite especially Excel and PowerPoint) CRM system proficiency (Salesforce, HubSpot, or similar platforms) Basic understanding of sales processes and compliance requirement Required skills and competencies: Technical & Functional Skills: Strong administrative and organizational ability Accurate data capturing and record-keeping Basic reporting and analytics (Excel and CRM tools) Understanding of sales performance metrics Soft Skills: Excellent communication and interpersonal skills Time management and multitasking ability Attention to detail and accuracy Professional conduct and confidentiality Team-oriented and proactive work ethic

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About Admin / clerical / secretarial Jobs in Gauteng

Admin / clerical / secretarial positions are in high demand across Gauteng, with the job market typically experiencing steady growth in this field. The financial services sector, technology industry, and manufacturing sector are among those commonly employing administrative staff, as they require efficient organisation and support functions to operate effectively.

In terms of compensation, salaries for admin clerical secretarial roles vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may command a salary range of around R10 000 – R20 000 per month, while more senior roles can earn between R30 000 – R60 000 per month or more, depending on individual qualifications and performance. However, it’s essential to note that these figures are only rough estimates and can vary significantly based on the specific employer and industry.

Typically, admin clerical secretarial roles require a range of key skills, including proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, and technical knowledge of HR systems or other relevant software. Additionally, many employers also value candidates with experience in customer service, data entry, or bookkeeping.

These roles are commonly found in various industries, such as financial services, technology, manufacturing, and healthcare. In the finance sector, for example, administrative staff may be responsible for providing support to accountants or financial analysts, while in the tech industry, they might assist software developers or IT project managers with administrative tasks.

Career development opportunities for admin clerical secretarial professionals are often extensive, with many roles offering a clear pathway to more senior positions. With experience and additional training, individuals can move into specialist roles such as HR administrator, operations manager, or even management positions.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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