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Johannesburg: CRM (Customer Relations Manager) posted by Intercon Recruitment

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Job Description

About the Role

A well-established dealership in Johannesburg’s Westrand area is seeking an experienced Customer Relations Manager to join their service team. The ideal candidate will be responsible for managing customer relationships and ensuring a high level of customer satisfaction.

Key Responsibilities

  • Manage customer relationships to drive loyalty and retention
  • Develop and implement CRM strategies to improve customer engagement
  • Collaborate with sales teams to ensure seamless customer experiences
  • Analyze customer feedback and implement changes to improve service quality

Requirements

  • Previous Dealership CRM experience
  • Traceable reference
  • Valid driver’s license

Qualifications

  • Formal education/certifications not specified

Salary & Benefits

  • Basic salary R18 500 plus incentives (negotiable)
  • Incentives: Medical Aid and Provident Fund

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Automotive Management Jobs in Gauteng

In the Gauteng province of South Africa, the automotive management field offers a range of career opportunities for those interested in the industry. Generally, this sector experiences fluctuating demand due to factors such as technological advancements and global trade policies. Despite these variations, there is typically a steady stream of job openings available in Gauteng, particularly in industries that rely heavily on the production and distribution of vehicles.

Typically, automotive management positions in Gauteng command salaries within broad ranges, often between R400 000 to R600 000 per annum. However, it’s essential to note that actual salaries can vary greatly depending on factors such as level of experience, company size, and industry sector. For instance, those with extensive experience or holding senior management roles may earn significantly higher salaries, while entry-level positions may be closer to the lower end of this range.

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Common skills for automotive management positions in Gauteng include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of business operations and finance. Typically, candidates with a degree in a relevant field such as industrial engineering, business administration, or supply chain management possess these skills. Additionally, proficiency in industry-specific software and systems is often an asset.

The financial services sector, technology industry, and manufacturing sector are common industries that employ automotive management professionals. In the manufacturing sector, companies may require managers to oversee production lines, manage inventory, and ensure regulatory compliance. In the technology industry, automotive management roles may involve developing and implementing digital solutions for vehicle manufacturers or logistics providers. The financial services sector often requires managers to handle fleet management, procurement, and risk assessment.

Career development opportunities in Gauteng’s automotive management field are generally strong, with many companies investing in training and development programs to equip employees with the skills needed to succeed in their roles. Typically, career progression involves taking on increasingly senior roles within a company or transitioning into specialist positions such as logistics management or supply chain optimization. With experience and a willingness to adapt, automotive management professionals can move into leadership positions or pursue careers in related fields like consulting or entrepreneurship.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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